MBA Transformational Student Experience Manager

Washington State University; United States; On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical, dental, life and disability保险

Job summary

Washington State University in the Carson College of Business seeks an MBA Transformational Student Experience Manager. This full-time, 100% FTE role drives co-curricular and extracurricular experiences, aligning them with academic programs to boost student engagement and career readiness.

The role oversees program design, resources, metrics, and cross-department collaboration to deliver high-impact experiences for MBA students and alumni across campuses.

Qualifications

• Bachelor’s degree and 3 years of professional work experience in student services or related education/experience.
• Experience leading or directing the work of others.
• Master’s degree in a related field may substitute for one year of experience
• Any combination of relevant education and professional experience may be substituted on a year-for-year basis
• Demonstrated experience planning student-facing events, student programs, or industry events with goals and outcomes
• Previous experience providing career services, employment services, or corporate engagement activities
• Outstanding oral and written communication
• Demonstrated experience interpreting and applying academic rules, policies and procedures
• Ability to manage multiple projects, programs and timelines
• Ability to work collaboratively with diverse stakeholders

Responsibilities

• Assessing market trends and student needs
• Designing and implementing innovative programs and initiatives
• Securing and coordinating resources
• Establishing operational procedures and practices
• Overseeing program delivery
• Developing metrics to evaluate program effectiveness and student impact
• Measuring, analyzing and communicating the success of transformational student experiences for enrolled MBA students
• Collaborating extensively across functional areas within the office of Graduate and Online Programs and partnering with faculty, alumni, employers, service providers, university and community partners to deliver high-impact experiences that enhance student success and program competitiveness

Skills

Oral and written communication

Leadership experience

Project management

Team collaboration

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Copilot)

Job description

Available Title(s): 1482-YN_ADMINPRO - Student Services Coordinator/Advisor

Business Title: MBA Transformational Student Experience Manager

Employee Type: Admin. Professional

Position Details

The MBA Transformational Student Experience Manager is responsible for strategic development, management and continuous enhancement of the co-curricular and extracurricular experiences that enrich the value proposition of the Carson College of Business MBA programs. This role ensures that transformational learning opportunities complement academic programs, strengthen student engagement, support professional development and contribute to positive student and alumni experience.

Responsibilities

• Assessing market trends and student needs
• Designing and implementing innovative programs and initiatives
• Securing and coordinating resources
• Establishing operational procedures and practices
• Overseeing program delivery
• Developing metrics to evaluate program effectiveness and student impact
• Measuring, analyzing and communicating the success of transformational student experiences for enrolled MBA students
• Collaborating extensively across functional areas within the office of Graduate and Online Programs and partnering with faculty, alumni, employers, service providers, university and community partners to deliver high-impact experiences that enhance student success and program competitiveness

This is a full-time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $4,062 - $6,092 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation, optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications

• Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience
• Experience leading or directing the work of others
• A Master’s degree in a related field may substitute for one (1) year of professional work experience
• Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‑for‑year basis
• Demonstrated experience planning student facing events, student programs, or industry events that lead to specific goals and outcomes
• Previous experience providing career services, employment services, or corporate engagement activities
• Demonstrated skills with Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook, Copilot
• Outstanding oral and written communication
• Demonstrated experience interpreting and applying academic rules, policies and procedures
• Ability to manage multiple projects, programs and timelines
• Ability to work collaboratively with diverse stakeholders

Preferred Qualifications

• Master's degree in a related field
• Previous experience providing student services, career services, veteran support, or student affairs at Washington State University or other higher education institutions
• Demonstrated experience in a multi-campus system with academic partners
• Experience building organizational relationships and managing diverse stakeholder needs
• Previous experience collecting, interpreting, presenting data and making recommendations to evaluate program efficacy

Position Sponsorship Eligibility

Not eligible for work visa sponsorship

Time Type & Position Term

Full time Position Term: 12 Month

Eligibility

WSU encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non‑U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

Institution Overview

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

Disability Accommodation

To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].