Patient Services Coordinator — Unit Desk

BMC Software; Boston (MA); On-site; USD 27,000 - 36,000; Part time

Job summary

Boston Medical Center is seeking a Unit Coordinator to manage clerical duties on the nursing station and front desk. You will work with the clinical team to support patient care, greet patients and families, and handle communications and scheduling.

The role emphasizes accuracy in records, responsive service, and coordination across departments. The position requires strong clerical skills, proficiency with Office tools, and experience in a healthcare setting.

Qualifications

• Requires a high school education or GED.
• One to two years previous clerical experience. Healthcare setting preferred.
• Demonstrated competence with English in speaking, reading and writing.
• Proficiency with Microsoft Office and hospital systems SEM/IDX/SDK.

Responsibilities

• Greet and direct patients, families, visitors and staff with courteous service.
• Coordinate front desk activities and perform clerical duties.
• Answer phone calls, respond to inquiries, and route to appropriate staff.
• Manage patient information, schedules and discharge/transfer logistics.
• Maintain unit communications, call system, and patient room labels.
• Assist in admission, discharge and transfer processes as needed.

Skills

Clerical experience

Customer service

English literacy

Education

High School Diploma

Tools

Microsoft Office

SEM

IDX

SDK

Job description

Boston Medical Center is seeking a Unit Coordinator to manage clerical duties on the nursing station and front desk. You will work with the clinical team to support patient care, greet patients and families, and handle communications and scheduling.

The role emphasizes accuracy in records, responsive service, and coordination across departments. The position requires strong clerical skills, proficiency with Office tools, and experience in a healthcare setting.