Patient Services Coordinator/UKHC

UK HealthCare; Lexington (VA); On-site; USD 25,000 - 37,000; Full time

Job summary

University of Kentucky’s Ophthalmology & Visual Sciences department is seeking a Patient Services Coordinator for the Shriner’s clinic in Lexington, KY. The role focuses on coordinating patient services, gathering medical records, referrals, scanning, and scheduling multiple appointments while answering phone calls.

The ideal candidate has strong interpersonal communication, basic medical terminology knowledge, and healthcare customer service experience. Shift is Mon–Fri, 8:00 AM–5:00 PM.

Qualifications

• HS required.
• 5+ years related experience in healthcare or customer service preferred.

Responsibilities

• Coordinate patient services including gathering medical records and referrals.
• Schedule and coordinate multiple appointments and manage phone communications.
• Work within a multidisciplinary team and communicate effectively with patients and staff.

Skills

Telephone etiquette

Customer service

MS Windows

Education

HS

Tools

EPIC

Job description

Posting Details

Job Title

Patient Services Coordinator/UKHC

Requisition Number

RE55179

Working Title

Patient Services Coordinator/UKHC - Shriner's Ophthalmology

Department Name

MG100: Physician Based Clinics

Work Location

Lexington, KY

Grade Level

07

Salary Range

$17.50-27.31/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

5 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time, repetitive motion.

Shift

Monday through Friday, 8:00AM – 5:00PM, subject to change.

Job Summary

The Department of Ophthalmology & Visual Sciences is seeking a Patient Services Coordinator for the Shriner’s clinic.

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.

The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

MS Windows, EPIC , Telephone etiquette, customer service.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

09/21/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.