Patient Services Coordinator/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 24,000 - 38,000; Full time

Job summary

The University of Kentucky is seeking a Patient Services Coordinator for the Psychiatry Clinic in Lexington, KY. This role handles coordination of patient services, records gathering, referrals, and appointment scheduling while communicating with a multidisciplinary team.

Ideal candidates have healthcare customer service experience and basic medical terminology knowledge, with a focus on accurate, empathetic patient interactions in a busy clinic environment.

Qualifications

• Must have at least 6 months of customer service, medical office, or care coordination experience.
• Strong interpersonal communication skills and teamwork in a multidisciplinary setting.
• Knowledge of medical terminology is preferred.

Responsibilities

• Coordinate patient services including gathering records, scanning, and referrals.
• Schedule multiple appointments and manage phone inquiries.
• Support a multidisciplinary team with accurate information and responsiveness.

Skills

Interpersonal communication

Customer service

Medical terminology knowledge

Education

High School Diploma

Job description

Working Title Patient Services Coordinator - Psychiatry Clinic

Department Name

Department Name M7700: AMB-PSYCHIATRY

Work Location

Work Location Lexington, KY

Grade Level 07

Salary Range

Salary Range $17.50-27.31/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

Sitting and typing for extended periods of time; Telephone and computer work.

Shift

Day shift. Monday through Friday, 8:30am – 5:30pm.

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.
The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

Deadline to Apply 10/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please choose the answer that best describes your paid employment experience in office and clerical, medical office and/or patient related activities.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years