Patient Relations Assistant/UKHC

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky UKHC Turfland Family & Community Medicine Clinic in Lexington, KY seeks a Patient Relations Assistant to support a warm, efficient patient experience at the front desk.

You will greet patients, perform registration and insurance verification, handle cash, prepare medical records, schedule appointments, obtain new records, and communicate information by phone and in person to help improve attendance.

Qualifications

• Experience in healthcare, customer service, and/or administrative clerical roles.

Responsibilities

• Greet patients, registration, insurance verification, and cash handling.
• Medical record preparation and scheduling of appointments.
• Procure new patient records and communicate information by phone and in person.
• Support efficient patient care and improve attendance records.

Skills

Customer service

Data entry

Attention to detail

Teamwork

Confidentiality

Education

HS

Job description

Job Title

Patient Relations Assistant/UKHC

Requisition Number

RE54867

Working Title

Patient Relations Assistant – UKHC Turfland Family & Community Medicine Clinic

Department Name

M6500: AMB - Family & Community Medicine

Work Location

Lexington, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Shift

Monday – Friday, Day Shift; 4x 10-hour shifts (40 hrs/wk)

Job Summary

This position is located off-campus in Lexington, KY at UKHC Turfland.

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but is not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Previous experience in healthcare, customer service, and/or administrative clerical roles.

Deadline to Apply

09/29/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.