Patient Services Coordinator, The Woodlands

MD Anderson Cancer Center

The Woodlands (TX)

On-site

USD 40,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Healthcare coverage

Retirement benefits

Paid time off

Tuition assistance

On-site services

Job summary

MD Anderson Cancer Center in The Woodlands is seeking a Patient Services Coordinator for the Diagnostic Imaging Center. The role focuses on scheduling, coordination, and communication across patients, families, physicians, and clinical staff to ensure efficient appointments and accurate records.

The position supports contact with the Financial Clearance Center, maintains confidentiality, and handles patient balance payments, with care to uphold service excellence and patient experience.

Qualifications

High School Diploma or Equivalent required.
Associate's Degree preferred.
3 years relevant work experience required; education may substitute on a one-to-one basis.

Responsibilities

Greet patients, families, faculty, and staff upon arrival with professionalism and warmth.
Monitor waiting areas and assist with questions or needs.
Provide accurate information regarding appointments and preparations for Diagnostic Imaging procedures; supply printed instructions as needed.
Maintain confidentiality and security of patient information at all times.
Inform patients and families of available support services.
Schedule same-day X-ray tests when necessary.
Communicate appointment details and preparation instructions to patients, families, physicians, and clinical teams.
Update patient records to ensure accuracy and completeness.
Collect, review, and reconcile patient balance payments following departmental policies.

Education

High School Diploma or Equivalent

Associate's Degree

Job description

At The University of Texas MD Anderson Cancer Center, our mission is simple yet powerful: to eliminate cancer in Texas, the nation, and the world. We achieve this through extraordinary patient care, groundbreaking research, innovative prevention programs, and by educating the next generation of healthcare professionals and scientists.

Join a team where your work truly matters.

SUMMARY

The Patient Services Coordinator at our The Woodlands Diagnostic Imaging Center plays a critical role on the care team by ensuring smooth and efficient patient scheduling, coordination, and communication. This position serves as a key resource for patients, families, physicians, and clinical staff – helping navigate appointments, procedures, diagnostic testing, and financial processes. This role also supports the maintenance and accuracy of patient records and appointment templates.

Shift/ Hours:

9:30am-6:00pm Monday -Friday with rotating weekends.

KEY RESPONSIBILITIES

Patient Communication & Interaction

Greet patients, family members, faculty, and staff upon arrival with professionalism and warmth.

Monitor patients in waiting areas and assist with questions or needs.

Provide accurate information regarding appointments and preparations for Diagnostic Imaging (DI) procedures; supply printed instructions as needed.

Maintain strict confidentiality and security of patient information at all times.

Inform patients and families of available support services.

Schedule same-day X-ray tests when necessary.

Communicate appointment details, scheduling requirements, and preparation instructions to patients, families, physicians, and clinical teams.

Support a safe environment for patients, coworkers, and visitors.

Ensure all patient wristbands contain accurate name, MRN, date of birth, and date of service.

Deliver service recovery interventions when appropriate to support a positive patient experience.

Record Maintenance

Update patient records to ensure accuracy and completeness.

Maintain confidentiality and secure handling of all patient documentation.

Process a wide range of documents with attention to detail and accuracy.

Financial Activities

Collect, review, and reconcile patient balance payments following departmental policies.

Partner with the Financial Clearance Center (FCC) to resolve accounts requiring financial clearance.

Other Duties

Perform additional tasks as assigned to support efficient clinic operations and exceptional patient care.

WHY CHOOSE MD ANDERSON?

MD Anderson is consistently recognized as a global leader in cancer care and research. Our employees enjoy a collaborative, mission-driven environment with access to world‑class resources.

Benefits & Perks Include:

Exceptional Healthcare Coverage

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Mental health and counseling services

Financial & Retirement Benefits

State of Texas retirement programs with employer contributions

Tax-advantaged flexible spending and dependent care accounts

Optional life, disability, and long‑term care insurance

Paid Time Off & Work-Life Support

Generous paid time off (PTO) and institutional holidays

Paid parental leave

Wellness programs, fitness facilities, and employee assistance resources

Professional Growth

Tuition assistance and professional development funding

Opportunities for internal mobility and career advancement

Access to training, workshops, and continuing education

Additional Perks

On‑site services including dining, pharmacy, and employee health

Discounts on transportation, entertainment, and retail services

A culture grounded in teamwork, compassion, and innovation

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Associate's Degree

WORK EXPERIENCE

Required: 3 years Relevant work experience. or
Additional education may be substituted for required experience on a one-to-one basis.

OTHER REQUIREMENTS

Must pass pre‑employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information