Referral Coordinator - Central Resource Center - Care Management

Carilion Clinic; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employer Funded Pension Plan

Paid Time Off

Onsite fitness studios

Discounts to Carilion Wellness centers

Educational opportunities

Job summary

Carilion Clinic in Roanoke, VA is seeking a Referral Coordinator for the Central Resource Center in Care Management. You will handle scheduling, referrals, authorizations, and medical record upkeep, coordinating care across services while maintaining confidentiality and strong communication with patients and providers.

The role emphasizes accuracy, customer service, and teamwork, with opportunities to engage in ongoing training and special projects within a supportive health system.

Qualifications

• Associate degree required or 2 years of experience may be considered in lieu of degree.
• Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
• Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software.
• Excellent communication and organizational skills.

Responsibilities

• Schedules referrals and ensures timely coordination of patient visits, testing, procedures, and surgeries.
• Maintains working knowledge of clinical information systems for scheduling, registration, and reporting.
• Ensures accurate entry of insurance, demographic, and eligibility information.
• Verifies referral and authorization requirements and completes processes within required timeframes.
• Provides high levels of customer service to patients, visitors, staff, and clinicians.
• Supports team needs including data entry, medical record management, and report completion.
• Participates in referral-related training and meetings.

Skills

MS Word

MS Excel

MS Access

Word processing

Spreadsheets

Presentations

Database software

Communication skills

Organizational skills

Education

Associate degree

2 years experience in lieu

Job description

Job Title: Referral Coordinator - Central Resource Center - Care Management

Employment Status: Full time, Shift: Day (United States of America), Facility: 2301 Brambleton Ave SW - Roanoke CP01 Carilion Medical Center, Requisition Number: R162794 Referral Coordinator - Central Resource Center - Care Management (Open)

How You'll Help Transform Healthcare

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.

The Referral Coordinator

• Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.
• Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.
• Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.
• Verifies referral and authorization requirements and completes processes within required timeframes.
• Provides high levels of customer service to patients, visitors, clinical staff, and team members.
• Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.
• Participates in special projects as assigned by leadership.
• Provides directions and assistance to patients and visitors as needed.
• Communicates effectively with management, clinical staff, and internal and external customers.
• Maintains confidentiality and handles sensitive information appropriately.
• Manages changing priorities and workload interruptions while operating office equipment.
• Handles difficult situations with tact and diplomacy.
• Interacts directly with patients, visitors, staff, vendors, and providers in various settings.
• Participates in referral-related training, meetings, and ongoing education.
• Serves as a resource for referral-related questions and guidance.

What We Require

Education

Associate degree required or 2 years of experience may be considered in lieu of degree.

Experience

None.

Licensure, Certification, and/or Registration

Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.

Other Minimum Qualifications

Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range

$17.39 - $24.35

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

E-Verify Information

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Equal Opportunity Employment

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

Benefits, Pay and Well-being

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training