Patient Services Coordinator - Medical Office & Scheduling

City of Hope; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Virginia Beach is seeking a Patient Services Coordinator to greet patients, handle check-ins/out, collect payments, and coordinate scheduling in a busy oncology/hematology setting.

The role requires medical office experience with scheduling, strong computer skills (Outlook, Word, Excel), and a high school diploma; travel to other offices may be needed. This is a full-time, in-person position with benefits.

Qualifications

• Receptionist or office experience preferred.
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must be willing to travel to other office locations if needed.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, files patient forms, updates demographics and insurance information; collects co-pays and balances and provides receipts.
• Answers, screens, and responds to routine questions; routes to appropriate personnel; takes thorough messages and pages clinic personnel as appropriate.
• Checks patients out after examination; schedules returning appointments; provides appointment details such as time, location and directions.
• Records patient cancellations and missed appointments; reschedules; notes cancellations in patient chart.
• Provides general administrative support by filing charts and forms; maintains lobby area and supplies.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned.

Skills

Receptionist experience

Medical office experience

Scheduling background

MS Office (Outlook, Word, Excel)

Willing to travel

Education

High school diploma or equivalent

Job description

Virginia Oncology Associates in Virginia Beach is seeking a Patient Services Coordinator to greet patients, handle check-ins/out, collect payments, and coordinate scheduling in a busy oncology/hematology setting.

The role requires medical office experience with scheduling, strong computer skills (Outlook, Word, Excel), and a high school diploma; travel to other offices may be needed. This is a full-time, in-person position with benefits.