Patient Services Coordinator — Medical Office

Riverside Health; Hampton (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Hampton, VA is seeking a friendly Front Desk Receptionist to support patient flow and registration across Riverside clinics. You will check in/out patients, verify insurance, enter demographics, greet guests, answer multiple phone lines, and help with referrals and scheduling.

The ideal candidate has a High School Diploma or GED, roughly 1 year of medical office experience, and strong customer service and communication skills.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple phone lines and scheduling tasks.

Responsibilities

• Check in and check out patients with accuracy.
• Verify insurance eligibility and maintain patient registrations.
• Greet patients, answer multiple phone lines, schedule/reschedule appointments.
• Process referrals and collect payments; print visit documents.
• Maintain reception area appearance and participate in team huddles.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Cash handling

Data entry

Education

High School Diploma or GED

Tools

Registration software

Job description

Riverside Health in Hampton, VA is seeking a friendly Front Desk Receptionist to support patient flow and registration across Riverside clinics. You will check in/out patients, verify insurance, enter demographics, greet guests, answer multiple phone lines, and help with referrals and scheduling.

The ideal candidate has a High School Diploma or GED, roughly 1 year of medical office experience, and strong customer service and communication skills.