Patient Services Coordinator - Medical Office

Montefiore Nyack; Pearl River (NY); On-site; USD 24,796 - 38,572; Full time

Job summary

Highland Medical, P.C. in Pearl River, NY seeks a Medical Receptionist to provide a friendly, patient-centered welcome, collect demographics, schedule and verify appointments, and support a multi-line phone system while keeping EMRs up to date.

Ideal candidates have 1–3 years in a hospital setting or medical office, a high school diploma, and a basic understanding of office procedures, billing and insurance, including Medicare and Medicaid, copay collection, and front desk coordination.

Qualifications

• High School required.
• 1-3 years of work experience in a hospital setting or medical office.
• General understanding of office procedures, billing, and insurance carriers (medium proficiency).

Responsibilities

• Answer heavy phone volume.
• Meet and greet patients, family members and all visitors.
• Schedule and confirm appointments within the EMR System.
• Schedule procedures and/or surgeries as necessary.
• Verify insurance eligibility coverage, benefits and co-payments.
• Confirm patient’s identification and demographics at each visit.
• Update patient demographic and insurance information in electronic health record as needed.
• Collect deductibles, co-payments and/or other outstanding balances.
• Enter charges from super-bill/encounter form into electronic practice management system.
• Reconcile front desk charges and payments.
• Relay messages to physicians, physician extender(s) and/or other staff.
• Relay messages to patients when requested by the physicians.
• Assist with filing and copying charts and documents, as needed.
• Assist with bringing charts to and from the front desk.
• Order and stock supplies.
• Prepare new patient charts.
• May be assigned to work at other offices as needed for coverage purposes
• Perform all other duties as assigned

Skills

Customer service

Phone etiquette

Education

High School Diploma

Job description

Highland Medical, P.C. in Pearl River, NY seeks a Medical Receptionist to provide a friendly, patient-centered welcome, collect demographics, schedule and verify appointments, and support a multi-line phone system while keeping EMRs up to date.

Ideal candidates have 1–3 years in a hospital setting or medical office, a high school diploma, and a basic understanding of office procedures, billing and insurance, including Medicare and Medicaid, copay collection, and front desk coordination.