Patient Services Coordinator - Medical Office

UP Health System; Ishpeming Township (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Career Growth

Well-being Programs

Professional Development

Job summary

UP Health System - Bell is seeking a dedicated receptionist to support daily front-desk operations at our regional medical center. You will greet patients, register arrivals, collect co-pays and direct calls, while coordinating with medical staff to ensure a smooth patient experience.

Ideal candidates have a high school diploma, at least one year in customer service, and familiarity with medical terminology or EHR systems such as Athena.

Qualifications

• Education: High school diploma or equivalent preferred.
• One year experience working in customer service.
• Preferred: One year experience in medical office setting.
• Prior knowledge of medical terminology.

Responsibilities

• Answer incoming calls, directing calls appropriately, register patients, collect co-pays and schedule patients and visitors.
• Act as liaison between patients and medical support staff and assist patients with checkout.
• Manage medical records and coordinate with internal and external staff to ensure records are complete and accurate.
• Share medical records with HIPAA-compliant providers and organizations.

Skills

Customer service

One year customer service experience

Education

High school diploma or equivalent

Tools

Athena or similar EHR

Job description

UP Health System - Bell is seeking a dedicated receptionist to support daily front-desk operations at our regional medical center. You will greet patients, register arrivals, collect co-pays and direct calls, while coordinating with medical staff to ensure a smooth patient experience.

Ideal candidates have a high school diploma, at least one year in customer service, and familiarity with medical terminology or EHR systems such as Athena.