PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham; University (IL); On-site; USD 22,000 - 27,000; Full time

Job summary

University of Alabama at Birmingham is seeking a Patient Services Coordinator II to manage patient check-in/out, support clinic operations, and assist physicians and staff in daily tasks.

The role includes scheduling, coordinating care, maintaining records, and ensuring forms and supplies are available; strong organizational and customer service skills are essential for onsite day shift.

Qualifications

• High school diploma or equivalent; 2 years of office/clerical experience in a clinical or customer service setting.
• Demonstrated organizational and leadership skills; excellent customer service and communication abilities.
• Must attend required coursework; basic knowledge of medical terminology and PC applications; math & bookkeeping skills.
• Exceptional telephone and customer service skills; strong English grammar and punctuation.

Responsibilities

• Coordinate scheduling for clinics and template management to optimize clinic flow.
• Collaborate with registration, triage staff, and outside facilities to obtain medical records and arrange aftercare and follow-up.
• Ensure clinics have necessary forms and handouts; order supplies and perform administrative tasks like typing and filing.
• Maintain and organize charts/records; ensure proper storage and scanning of clinic materials.

Skills

Office experience

Customer service

Organizational skills

Medical terminology

PC software

Math & bookkeeping

Telephone skills

Education

High school diploma

CPC certification (preferred)

Tools

Electronic medical records

Job description

PATIENT SERVICES COORDINATOR II - (T235240)

Description

Summary: Responsible for coordinating the patient check in/out process and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations. Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. May direct the work of other clerical employees.

Job Duties

• Coordinates scheduling for clinics including template management. Initiates template changes as needed to assist with clinic flow. Works with clinical staff to insure returning patients are scheduled appropriately and in a timely manner. Coordinates schedules of clinical providers changing/cancelling clinics as needed
• Works with clinical staff, registration and triage staff and other office staff as needed as well as outside facilities to obtain medical record documents; and coordinating after care and follow up (return appointments) as directed by providers
• Insures clinics are stocked with appropriate forms and information/handouts for patients and parents, as requested. Orders needed supplies and materials. Performs other administrative functions such as typing correspondence, editing forms, and filing
• Maintains charts/records. Insures proper storage and scanning of materials generated in clinic.

Salary Range: $16.00 - $19.71

Qualifications

High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred. Currently certified as a Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) preferred.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location: University

Job Category: Clerical & Administrative

Organization: 390001010 Sparks Center for Development & Learning Disorders

Employee Status: Regular

Shift: Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite