Patient Services Coordinator I - The Workplace Occupational Medicine Clinic

UAB Medicine; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Educational assistance programs

Generous paid time off

Employee assistance and wellness

Paid parental leave

PSLF eligibility

Job summary

UAB Medicine seeks a clinic support professional to provide clerical and patient access services in a busy clinical environment. The role includes scheduling, data entry in IDX, handling authorizations and referrals, and coordinating with providers to ensure timely access to care.

Ideal candidates possess a high school diploma and at least one year of office/clerical experience in customer service or a clinical setting; business office coursework is a plus.

Qualifications

• High school diploma or equivalent required.
• One year office/clerical experience in customer service, call center, physician office or other clinical environment required.
• Business Office Education or similar coursework preferred.

Responsibilities

• Provide a variety of clerical and patient access support to assigned physician/adv practice providers.
• Schedule and add-on patients to clinic; answer calls and route inquiries.
• Enter demographic and insurance data into IDX system and track authorizations/referrals.
• Schedule surgical cases and collect copays; communicate patient follow-up as needed.
• Serve as liaison with referring providers, external agencies, and clinical teams to facilitate access to care.

Skills

Customer service

Clerical skills

Communication

Education

High school diploma

Business Office Education

Tools

IDX system

Scheduling software

Job description

Position Overview

Shifts: full-time AM

Schedules: Monday - Friday

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physician and advanced practice providers. May schedule and add-on patients to clinic, answer telephones and route calls, enter demographic and insurance data into IDX system, obtain and track insurance authorizations and referrals, schedule surgical cases, and resolve access-related barriers. May arrive and check out patients in clinic, as well as collect copays. Communicate and perform patient follow-up as necessary. Serves as a liaison with referring providers, external agencies, and clinical teams to facilitate timely patient access to care. May perform other clerical duties related to patient care such as home health forms and patient and family leave forms.

Qualifications

High school diploma or equivalent and one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required. Business Office Education or similar coursework preferred.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.