Patient Encounter Specialist - Gastroenterology Clinic

UAB Medicine; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Job summary

UAB Medicine in Birmingham, AL seeks a patient services specialist to perform front-desk duties, check-in/check-out patients, and route calls in a busy clinic. You will enter demographic and insurance data, assist with billing tasks, and support revenue capture while delivering outstanding customer service.

The role requires strong communication, basic medical terminology knowledge, and proficiency with PC software.

Qualifications

• One (1) year of customer service experience required.
• High school diploma or equivalent preferred.
• Must possess basic knowledge of medical terminology and PC applications.

Responsibilities

• Check in scheduled and add-on patients to the clinic and route calls.
• Enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform follow-up as necessary.
• Provide assistance and respond to patient needs within the waiting room.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Clerical tasks

Front desk operations

Phone etiquette

Basic math

Education

High school diploma or equivalent

Job description

Position Overview

Shifts: Full-time

Schedules: Monday-Friday Day Shift

Entity: UA Health Services Foundation

Benefits and perks available for eligible positions include:

• robust educational assistance programs
• generous paid time off
• employee assistance and wellness programs
• paid parental leave
• qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• plus more

Job Description

Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.

Qualifications

One (1) year of customer service experience required. Business Office education or similar coursework desired. High school diploma or equivalent preferred.

Must:

• (1) attend all required course work assigned by management;
• (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management;
• (3) be able to perform math and bookkeeping skills;
• (4) possess exceptional telephone and customer service skills and
• (5) be knowledgeable of English grammar and punctuation.

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.