Patient Encounter Specialist - Ambulatory Clinic - Callahan - Multiple Shifts

UAB Medicine; Birmingham (AL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Educational assistance programs

Generous paid time off

Employee assistance and wellness

Paid parental leave

Public Service Loan Forgiveness (PSLF)

Résumé du poste

UAB Medicine’s Callahan Eye Center in Birmingham (AL) is seeking a front desk/clerical specialist to support clinic operations. Under supervision, you will check in patients, handle calls, and enter demographic and insurance information, ensuring accurate billing data and smooth patient flow.

The role requires customer service experience, basic math skills, and familiarity with PC applications; a high school diploma is preferred. Travel between locations may be required as needed.

Qualifications

• 1 year of customer service experience required.
• Knowledge of medical terminology helpful.
• Must be able to perform basic math and bookkeeping.

Responsabilités

• Check in scheduled and add-on patients to the clinic.
• Answer telephone calls and route inquiries.
• Enter demographic, insurance and charge data accurately in the system.

Connaissances

Customer service

Telephone handling

English grammar

Math and bookkeeping

Medical terminology

Formation

High school diploma or equivalent

Outils

PC applications

Database management

Microsoft Office

Description du poste

Position Overview

Pay range: $15.00 - $20.30 / hour

Shifts: full-time AM

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

About UAB Hospital-Callahan Eye: For over 60 years, UAB Hospital-Callahan Eye has been dedicated to preserving and restoring the vision of our patients, transforming the future of eye care, and curing the world's blinding diseases. We have been recognized internationally and nationally for outstanding patient care, treatment of eye trauma, and crucial research in eye disease. UAB Hospital-Callahan Eye is one of the busiest eye care centers in the nation, annually performing more than 15,000 surgeries and completing more than 120,000 clinic visits. Our nationally ranked comprehensive center provides everything from preventive and routine eye care to 24/7 emergency treatment of eye trauma at the nation's only freestanding Level 1 Ocular Trauma Center. As a proud part of UAB Medicine-Callahan Eye is committed to delivering innovation at every level of eye care and critical research that will keep all of us seeing clearly into the future.

Job Description

Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff. Travel between locations might be asked.

Qualifications

One (1) year of customer service experience required. Business Office education or similar coursework desired. Must: (1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred. None required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.