Patient Services Coordinator - Hybrid, Pediatric Care

Pediatric Home Service, Inc.; Roseville (MN); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health and Dental insurance

401(k) Matching

Tuition Reimbursement

Professional Development

PTO

Disability and Life Insurance

Job summary

Pediatric Home Service, Inc. in Roseville, MN, is seeking a full-time Patient Service Representative to join a fast-paced customer-focused team.

You will support the Customer Service desk, handle calls, emails, and face-to-face interactions, and guide patients through DME processes. The role offers in-office training with a hybrid schedule after training; hours are Monday–Friday, 8 am–5 pm, with in-office training and then 2–3 days/week on-site.

Qualifications

• High school diploma or GED or equivalent education.
• DME intake/admissions experience preferred.
• Strong organization, multitasking and communication skills.
• Experience with HIPAA and EHR systems preferred.

Responsibilities

• Create and confirm DME delivery tickets.
• Assist customers via help desk, phone, email or in person.
• Maintain patient account information and referrals.
• Address billing or service complaints and route issues as needed.
• Coordinate courier services and ensure HIPAA/EHR compliance.

Skills

DME intake

HIPAA compliance

EHR experience

Customer service

Organized

Education

GED or higher

Tools

EHR systems

Job description

Pediatric Home Service, Inc. in Roseville, MN, is seeking a full-time Patient Service Representative to join a fast-paced customer-focused team.

You will support the Customer Service desk, handle calls, emails, and face-to-face interactions, and guide patients through DME processes. The role offers in-office training with a hybrid schedule after training; hours are Monday–Friday, 8 am–5 pm, with in-office training and then 2–3 days/week on-site.