Patient Services Coordinator, Hospice - FT

VitalCaring Group; Madison (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Education reimbursement

Virtual care

Job summary

VitalCaring is seeking a Patient Services Coordinator (PSC) in Hospice to orchestrate care coordination, scheduling, and communication among clinicians, patients, and families. This role emphasizes organized workflows and compassionate, timely support in end-of-life care.

Ideal candidates bring healthcare scheduling experience, strong communication, and a detail-oriented mindset to ensure seamless patient visits and documentation within EMR systems.

Qualifications

• High school diploma or equivalent required.
• 1+ year administrative or scheduling experience in healthcare preferred.
• Experience with EMR or scheduling systems preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate patient visits and scheduling across hospice clinicians.
• Communicate with patients, families, clinicians, and leadership.
• Monitor schedules and follow up on missed visits.
• Maintain accurate EMR documentation and workflow.
• Support quality initiatives and QAPI programs.
• Promote compassionate, professional care in all interactions.

Skills

Organizational skills

Communication skills

EMR experience

Scheduling expertise

Education

High school diploma or equivalent

Job description

VitalCaring – Where Your Coordination Creates Compassionate Care

At VitalCaring, we don’t just deliver care - we create meaningful connections that bring comfort, dignity, and support during life’s most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most.

This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care.

If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.

Why Join VitalCaring?

• Be the heart of coordination – Ensure patients receive the right care at the right time through seamless scheduling and communication
• Make a meaningful impact – Your work directly supports patients and families during critical moments
• Team-driven environment – Partner closely with clinicians, leadership, and support teams
• Stability with purpose – Full-time role with consistent schedule and supportive leadership
• Growth-focused culture – Be part of a team that invests in your development and success

What You’ll Do

Coordinate care delivery and support hospice operations through strong scheduling and communication:

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
• Monitor schedules and follow up on missed, incomplete, or delayed visits
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
• Partner with field teams and leadership to reduce missed visits and improve patient experience
• Communicate effectively with patients, families, clinicians, and referral partners
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving
• Maintain accurate documentation and workflow completion within the EMR system
• Support quality initiatives, including participation in QAPI programs
• Promote a culture of compassion and professionalism in every interaction

What We’re Looking For

We’re seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:

• High school diploma or equivalent required
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
• Strong organizational and multitasking skills
• Experience working with electronic medical records (EMR) or scheduling systems preferred
• Excellent communication and interpersonal skills
• Ability to prioritize, adapt, and problem-solve in real time

What Sets You Apart

• Experience coordinating schedules in a healthcare or service-based environment
• Strong sense of urgency and accountability - takes ownership and follows through
• Ability to manage multiple priorities without losing attention to detail
• Calm, professional approach in high-pressure or emotionally sensitive situations
• A natural balance of compassion, organization, and proactive communication

Medical, Dental, and Vision coverage

Virtual care and mental health support

Flexible Spending Accounts (FSA) and Health Savings Account (HSA)

Supplemental health and life insurance

401(k) with company match

Employee referral program

Prepaid legal services

Identity theft protection

Work-Life Balance & Perks

Generous paid time off

Tuition and continuing education reimbursement

At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide how we care for our patients and support each other every day.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.