Patient Services Coordinator - Full Time

Odessa Memorial Health Center; Odessa (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Odessa Memorial Health Center is seeking a Front Desk/Patient Services Coordinator for full-time employment. The role combines professional front-desk duties with patient registration, insurance verification, and coordination with billing and HIM teams.

The ideal candidate will have a high school diploma or GED, strong interpersonal skills, and solid administrative experience with computer proficiency. Interested applicants will support patient flow and maintain an organized, welcoming front

Qualifications

• Strong interpersonal skills are essential for greeting patients and coordinating with staff.
• Extensive administrative experience with proficient computer use.
• Ability to manage multiple tasks, verify information, and handle confidential data.

Responsibilities

• Answer and route phone calls professionally and transfer as needed.
• Perform general receptionist and clerical duties to keep front desk organized.
• Greet patients and visitors, assist with needs, and facilitate registrations.
• Register patients for services, update insurance information, and obtain signatures.
• Verify insurance coverage and obtain pre-authorizations when required.
• Coordinate discharge and readmission administrative tasks.
• Support HIM by scanning charts and handling forms for patients.
• Mail and distribute documents, manage petty cash, and maintain supplies.
• Collaborate with Billing on required tasks and assist in hiring/training front desk staff.

Skills

Interpersonal skills

Administrative experience

Computer skills

Education

High school diploma or GED

Job description

Patient Services/RHC Coordinator - Full Time

Front Desk - Hospital

This position requires a blend of professionalism, competence, friendliness, multitasking ability, strong interpersonal skills, and self-motivation. These qualities are essential for effectively managing the demands of the role and contributing to a positive work environment.

Essential Functions

• Telephone Management: Answering calls professionally, assessing needs, and transferring calls as necessary.
• Receptionist/Clerical Duties: Performing general receptionist and clerical duties as needed.
• Patient Interaction: Greeting patients and visitors warmly, assisting them with their needs.
• Patient Registration: Registering patients for various services, updating insurance information, and obtaining necessary signatures.
• Insurance Verification: Verifying insurance coverage and obtaining pre-authorizations when required.
• Patient Discharge and Readmission: Handling the administrative aspects of patient discharge and readmission processes.
• General Office Coordinator: Assisting staff with various tasks like locating personnel, photocopying, faxing, and maintaining office supplies.
• Front Office Coordinator: Ensuring the front office is well-organized and accessible to all staff members.
• Mail Handling: Sorting and distributing mail to appropriate recipients.
• Petty Cash Management: Managing petty cash, including disbursing money, collecting receipts, and balancing accounts.
• Supporting HIM Department: Assisting the Health Information Management (HIM) department with tasks like scanning charts, preparing documents, and supplying forms to patients.
• Patient Survey Administration: Mailing patient satisfaction surveys, collecting and analyzing results.
• Resident Family List Maintenance: Updating lists of resident family members.
• Collaborating with the Billing Department: Providing support to the billing department as required.
• Team Management: Participating in the hiring process for front desk staff and training new hires.

Requirements

• Minimum of high school diploma or GED.
• Strong interpersonal skills.
• High level of administrative experience and computer knowledge.