PRN Patient Access Coordinator

Schertz Cibolo Emergency Center; Schertz (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Schertz Cibolo Emergency Center is seeking a Patient Access Coordinator to be the first point of contact for patients in our front office. You will greet patients, collect accurate demographic and insurance information, and support registration with a focus on friendly, efficient service.

In this role in a fast-paced ED setting, you will collaborate with clinical staff, maintain patient records, and balance daily transaction paperwork while upholding compliance and compassionate patient care.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum two years of face-to-face customer service experience.
• Current BLS for Healthcare Provider (AHA card) required.
• Experience handling patient records and insurance is preferred.

Responsibilities

• Greet patients and collect demographic and insurance information for registration.
• Maintain patient database and update records per procedures.
• Process daily registration transactions and balance paperwork.
• Coordinate with clinical staff to ensure high-quality patient service.
• Communicate professionally with patients and team.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Some college preferred

Tools

EMR system

Job description

RESPONSIBILITIES

The Patient Access Coordinator (Front Office Staff) is the first point of contact with patients and serves one of the most important functions in our facilities. The Patient Access Coordinator will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

• Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
• Obtains complete and accurate demographic, insurance and financial data to complete registration.
• Updates and maintains patient database according to established procedures.
• Completes and balances all daily transaction paperwork .
• Maintains an open line of communication with all team members.
• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High school diploma or equivalent is required; some college is preferred.
• Minimum of two years of face to face customer service experience is required.
• Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
• Experience providing customer service to patients and their families is preferred.
• Experience working in an Emergency Department is preferred.
• Experience working with patient records and charts and an understanding of insurance plans is preferred.

SKILLS AND ATTRIBUTES

• Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
• Must be self-driven and possess the ability to work in teams with minimal daily supervision.
• Ability to work in a fast-paced, professional environment.
• Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft Office is required.

This position is PRN and full time. You must be flexible to work day and night shift.