Patient Service Specialist

Integrity Care Group; Broken Arrow (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Integrity Care Group in Oklahoma is seeking a Patient Service Specialist to manage front desk operations and ensure accurate patient registration, data integrity, and billing processes. You will greet patients, verify insurance, collect co-pays, and maintain confidentiality with a focus on service quality.

The role requires HIPAA compliance, good data entry, and collaboration with clinical staff to support smooth patient flow and effective referrals.

Qualifications

• High School Diploma or equivalent; Associates preferred.
• BLS certification required and maintained.
• 1-3 years medical office experience preferred.
• Knowledge of medical coding and billing.
• Familiar with OSHA, HIPAA and related regulations.
• Proficient with MS Office and basic PC skills.
• Ability to supervise and train staff.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and inform of delays.
• Obtain registration data, insurance information, and photo ID at each encounter.
• Enter patient data into the computer system accurately.
• Verify insurance and collect co-pays, co-insurance, and deductibles.
• Maintain patient confidentiality and HIPAA compliance.
• Balance daily charges and safeguard received money.
• Manage patient charts and referrals; assist other staff as needed.
• Assist in scheduling referrals and ensure lobby remains stocked and clean.

Skills

Medical coding and billing

OSHA HIPAA knowledge

MS Office proficiency

Staff supervision skills

Education

High School Diploma or equivalent

Associates preferred

Job description

Description

Position Summary

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Qualifications

• Education:
• High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification:
• Must obtain and maintain a current certification in BLS.
• Experience:
• 1-3 years prior medical office experience is preferred.
• Skills:
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.

Working Conditions

• May be exposed to/occasionally exposed to patient elements.
• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure due to a fast-paced environment.
• The position may require lifting, carrying, or pushing equipment or patients.

Requirements

Physical Requirements

• Must be able to see with corrective eyewear.
• Must be able to hear clearly with assistance.
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• Will be required to wear protective equipment as necessary.
• Ability to escort or transport patient by wheelchair or stretcher
• Frequently: Sitting, walking, standing.
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
• Ability to lift 15-20 pounds