Patient Services Coordinator - Float Pool

UVA Health — Northern Virginia and Culpeper; Manassas (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is looking for a dedicated Patient Services Coordinator to enhance patient experiences in Northern Virginia and Culpeper. This full-time entry-level role focuses on scheduling, patient registration, and effective communication within a supportive team environment. Ideal candidates will possess strong customer service and communication skills, along with a foundational knowledge of medical terminology. Join a compassionate team committed to improving community health and making a positive impact on patient care.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 1 year of clerical experience in a medical office setting.

Responsibilities

• Schedule and register patients for outpatient clinics.
• Verify patient eligibility and ensure pre-authorizations are obtained.
• Communicate effectively with clinic staff and assist visitors.

Skills

Customer Service Skills

Communication Skills

Knowledge of Medical Terminology

Clerical Experience

Insurance Knowledge

Education

High School Diploma or GED

Associate's Degree

Tools

Computer Software

Job description

Join Our Team as a Patient Services Coordinator - Float Pool at UVA Health

We are seeking a dedicated Patient Service Coordinator III - Float Pool to join UVA Health in Northern Virginia and Culpeper. This is a full-time, entry-level position focused on providing exceptional patient service and support within our healthcare system.

About UVA Health

At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by building meaningful connections with our patients. Our team combines talent, expertise, and a commitment to improving community health to enhance the patient experience.

Job Responsibilities

• Schedule and register patients for outpatient clinics.
• Verify patient eligibility and ensure all pre-authorizations, referrals, and pre-certifications are obtained, collaborating closely with physician offices, Utilization Review, and Business Office departments.
• Communicate effectively with clinic staff and visitors, greet and assist visitors, answer phone calls, and attend meetings.
• Work within a team to achieve patient and organizational goals, share information professionally, participate in staff meetings, and resolve conflicts independently.

Qualifications

• High School Diploma or GED required; an Associate's Degree or equivalent experience preferred.
• At least 1 year of clerical experience in a medical office setting; leadership experience is a plus.
• Knowledge of medical terminology, excellent communication skills, and customer service skills are essential.
• Insurance knowledge and the ability to understand insurance cards and benefits are required for certain tasks.

Physical and Other Requirements

• Frequent sitting and standing, occasional walking, bending, and lifting up to 20 lbs.
• Proficient in computer software used in the practice.
• May require use of safety equipment and ability to travel between facilities.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industries: Hospitals and Healthcare