Patient Services Coordinator - Flexible Hours & Travel

Axia Women's Health; Mantua Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Axia-paid life insurance

Job summary

Axia Women's Health is seeking a Patient Service Representative I to be the first and last contact for patients at our Sewell and Voorhees offices. You will manage scheduling, answer inquiries, verify insurance, and support front-desk operations with professionalism and compassion.

This full-time role requires a High School diploma and emphasizes teamwork, accuracy, and superior customer service. You may work at satellite locations with a flexible schedule, including one evening shift per week,

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all SOPs and policies (HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities.

Skills

Customer service

Multitasking

Empathy

Teamwork

Time management

Adaptability

Education

High School diploma or equivalent

Job description

Axia Women's Health is seeking a Patient Service Representative I to be the first and last contact for patients at our Sewell and Voorhees offices. You will manage scheduling, answer inquiries, verify insurance, and support front-desk operations with professionalism and compassion.

This full-time role requires a High School diploma and emphasizes teamwork, accuracy, and superior customer service. You may work at satellite locations with a flexible schedule, including one evening shift per week,