Patient Services Coordinator - Flex

Fairview Health Services; Hugo, North Branch, Wyoming (MN, MN, MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/vacation

Safe and Sick Time

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services is seeking a Patient Services Coordinator to float between Hugo, Chisago, North Branch, and Lakes Medical Center locations. This 0.7 FTE role supports providers and patient care staff, ensuring records and reports are accessible, and facilitating messages between physicians, nurses, MAs, and related resources.

The position emphasizes strong customer service, effective communication, and the ability to adapt care approaches to diverse populations served.

Qualifications

• High School diploma or GED required.
• 1 year experience preferred.
• Excellent public relations and communication skills.
• Good telephone and computer skills.
• Must be flexible.
• Must be efficient.

Responsibilities

• Coordinate’s activities of care team to support provider and patient care staff.
• Performs telephone message taking and directs communication in a timely fashion.
• Requests/obtains patient reports as necessary.
• Effectively uses communication systems for both routine and emergency transactions.
• Coordinates communication between care team and outside resources.
• Enters refills.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Skills

Public relations

Communication skills

Telephone skills

Computer skills

Flexibility

Efficiency

Education

High School diploma or GED

Job description

Job Overview

Fairview has an immediate opening for a Patient Services Coordinator who will float between our Hugo, Chisago, North Branch, and Lakes Medical Center locations.

This position is approved for 56 hours every two weeks (0.7 FTE). The anticipated schedule includes Wednesdays off, with shifts scheduled based on clinic needs between 7:00 a.m. and 6:00 p.m.

The Patient Services Coordinator performs a variety of clerical functions to support the provider and patient care staff. The Patient Services Coordinator is responsible to ensure patient medical records and reports are available as needed and prepares applicable medical record forms. Relays messages to and from physicians, nurses, medical assistants, and other resources necessary for patient care.

Responsibilities

• Coordinate’s activities of care team to support provider and patient care staff.
• Performs telephone message taking and directs communication in a timely fashion.
• Requests/obtains patient reports as necessary.
• Effectively uses communication systems for both routine and emergency transactions.
• Coordinates communication between care team and outside resources.
• Enters refills.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• Knowledge & Skill Expectations
• Customer service skills and Standards
• Interpreter and special need services
• Operation of office equipment and computer programs.
• Fairview Clinic policies and procedures.
• Ability to accept cultural differences
• Communication skills
• Conflict management skills
• Time management skills
• Ability to collect and transfer data to forms as appropriate.

Required Qualifications

• High School diploma or
• GED
• 1 year experience
• Excellent public relations and communication skills
• Good telephone and computer skills
• Must be flexible
• Must be efficient

Preferred Qualifications

• 3 years experience
• Willingness to work at other sites
• Knowledge of medical terminology

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/lakesseiu

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status