Patient Services Coordinator - Flexible Workforce

Fairview Health Services; Shoreview (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Fairview Health Services is seeking a Patient Services Coordinator to support up to 25 outpatient rehab clinics across the Twin Cities metro area. You will manage scheduling, registration, check-in/out, and serve as the frontline liaison with patients and staff.

The role requires exceptional organization, clear communication, and compassionate service. Travel to multiple sites is required; a reliable transportation is necessary to cover the metro area and ensure an outstanding patient experience.

Qualifications

• Clerical or scheduling experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Completes scheduling and registration functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to staff
• Seeks solutions to time conflicts with involved parties
• Adds pertinent information and documents into the patient record
• Arranges interpreter services when appropriate
• Performs clerical and reception duties
• Answers and screens telephone calls
• Reviews and routes mail and faxes
• Takes concise messages and responds as requested
• Creates new patient packets
• Compiles data and generates reports
• Develops and implements office procedures to maintain systems
• Orders supplies and monitors department par levels
• Coordinates repairs and service requests
• Maintains databases and records per procedures
• Completes Medicare/Medicaid certification where applicable
• Demonstrates strong communication and organizational skills
• Ability to travel to multiple sites and provide care as assigned
• Manages changes and ensures continuity of care

Skills

Clerical / Scheduling

Customer service

Job description

Job Overview

We have an exciting opportunity for a patient services coordinator (PSC) to join our rehab flexible workforce team and support up to 25 outpatient rehab clinics across the Twin Cities metro area!

The ideal PSC is empathetic and has excellent communication skills and compassion to help patients, staff and visitors. Also, a successful PSC is very organized and detail-oriented to manage administrative tasks. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for rehabilitation clinics. This role creates the “first impression” with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.

• FTE: 1.0, authorized for 80 hours per pay period.
• Schedule: Monday - Friday with variable start and stop times between 6:30am - 6:00pm.
• Travel up to 25 different sites throughout the metro area! As far north as Elk River and as far south as Burnsville.
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

Responsibilities

• Completes scheduling and registration functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Adds pertinent information and documents into the patient record
• Arrange for interpreter services when appropriate
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Knowledge of applicable equipment/processes
• Ability to coordinate and document operational processes
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• Demonstrates strong communication skills
• Strong knowledge and familiarity with the Fairview system
• Strong organizational and prioritization skills
• Ability to prioritize competing activities
• Adaptability
• Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
• Travels to and provides care in multiple settings as assigned
• Demonstrates personal flexibility to meet staffing and patient needs
• Manages unanticipated changes throughout the day
• Demonstrates ability to provide care with a variety of clinical populations
• Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
• Adaptable in responding to demands of multiple processes and supervisors

Preferred Qualifications

• Vocational/Technical Training
• Clerical/scheduling experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status