Patient Services Coordinator/Customer Service Coordinator

Physical Therapy & Sports Medicine Centers; New London (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

Physical Therapy & Sports Medicine Centers is seeking a Part-Time Patient Services Coordinator for our Groton clinic. This front desk role is the first and last contact for patients and visitors, delivering friendly, professional service and accurate data entry.

Responsibilities include greeting patients, answering calls, assisting with intake and insurance forms, scheduling appointments, processing payments, and ensuring smooth front-desk operations.

Qualifications

• Experience delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Professional demeanor and attention to detail.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer and route incoming calls to appropriate staff.
• Assist patients with intake and insurance forms and data entry.
• Schedule and confirm appointments; process and collect payments.

Skills

Customer service

Communication

Front desk

Data entry

Job description

Join Our Team as a Patient Services Coordinator in Groton, CT!

Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Part-Time Patient Services Coordinator (PSC) to join our Groton clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.

About the Role

Patient Services Coordinators play a vital role in delivering exceptional customer service and ensuring the smooth operation of front desk and administrative functions. We're looking for someone who brings a friendly and professional demeanor, excellent communication skills, and a commitment to creating positive experiences for every patient.

Key Responsibilities

• Deliver outstanding customer service in a welcoming and professional manner
• Greet patients and visitors as they arrive
• Answer and route incoming calls appropriately
• Assist patients with completing intake and insurance forms
• Accurately input patient data into the electronic medical record system
• Schedule and confirm appointments
• Process and collect patient payments

Schedule

20 - 25 hours per week to be determined. Clinic hours are Monday through Friday, 7:00 AM – 7:00 PM. Ideal candidates will have day & evening availability.

Why Join PTSMC?

PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.

Our Mission

To improve the quality of people’s lives by providing:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

Who We Are

With 37 locations across Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we’ve grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.

Our Reputation

PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.

Our Culture – PT for Life

Our "PT for Life" culture represents our commitment to treating everyone—patients, coworkers, and partners—with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our "Top Workplace" and "World Class" Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.

Learn more about us

www.ptsmc.com

Follow us on Facebook, Instagram, and LinkedIn

Come be a part of something bigger—where clinical excellence meets lifelong relationships!