Patient Coordinator (2 Locations)

SportsMed Physical Therapy; Norwalk (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our team in Norwalk and Bridgeport, CT. This role handles front desk duties, scheduling, insurance verifications, data entry, and patient communications to keep our outpatient sports medicine centers running smoothly.

The ideal candidate provides outstanding customer service, works well in a fast-paced setting, and is comfortable multitasking, with bilingual Spanish preferred. Experience in medical offices is a plus.

Qualifications

• Ability to work in a fast-paced environment and multitask effectively.
• Strong customer service mindset with professional telephone skills.
• Excellent time management, organization, and attention to detail.
• Experience in a medical/physical therapy front desk setting preferred.
• Bilingual Spanish preferred.

Responsibilities

• Welcome patients and visitors in person or by phone and answer inquiries.
• Schedule and reschedule appointments to optimize provider time.
• Complete insurance verifications and authorization processes.
• Maintain patient records and confidentiality; ensure data accuracy.
• Keep appointments on schedule; notify providers of delays or arrivals.
• Maintain patient accounts and update personal/financial information.
• Record and collect patient charges; manage third‑party claims.
• Protect patient rights and confidentiality; follow policies.
• Contribute to team goals and front desk operations.

Skills

Fast-paced environment

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

Professionalism

Spanish language

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Job description

This position will split time between the Norwalk, CT and Bridgeport, CT locations.

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, 401k, PTO, sick time, paid holidays
• Pay Rate $21.00 - $25.00 per hour

$21 - $25 an hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.