Patient Services Coordinator - Ambulatory Business Services

Houston Dose; Houston (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits from day one

Paid time off (PTO) and extended leave

Tuition assistance program

Pension/retirement plans

Wellness and employee programs

Job summary

The University of Texas MD Anderson Cancer Center is hiring a Patient Services Coordinator to coordinate patient appointments, tests, and treatments. You will serve as a key contact for patients and families, coordinating with physicians, nurses, and teams to ensure smooth, compassionate care.

Minimum three years of relevant experience, strong communication, and proficiency with scheduling systems or EMR are required.

Qualifications

• Requires strong communication, coordination, and attention to privacy.
• Experience coordinating patient appointments and coordinating with clinical teams is essential.
• Familiarity with scheduling systems or EMR preferred.

Responsibilities

• Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a primary contact for patients and families with scheduling, prepayment, services, and next steps.
• Collaborate with physicians, nurses, and multidisciplinary teams to support coordinated care delivery.
• Maintain and update electronic records, physician orders, and templates with accuracy and confidentiality.
• Process payments, verify insurance information, and reconcile patient accounts as part of financial integrity.
• Ensure patient information is handled securely and in compliance with privacy regulations.

Skills

Communication skills

Interpersonal skills

Organizational skills

EMR experience

Patient-focused

Education

High school diploma or equivalent

Tools

Scheduling systems

EMR systems

Job description

At MD Anderson Cancer Center, you'll be part of one of the nation's most respected healthcare systems, where every role directly impacts the patient experience. As a Patient Services Coordinator, you'll help ease the journey for patients and families by ensuring compassionate, seamless care. We offer day-one medical benefits, generous leave programs, tuition assistance, and retirement plans-all within a supportive, team-oriented environment that values growth, balance, and excellence. Join us and make a meaningful difference while building a career you can be proud of.

The Ambulatory Business Services Department at MD Anderson Cancer Center plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff are dedicated to managing the business side of patient care so that individuals and families can focus on healing. By working closely with clinical teams, they help reduce administrative stress for patients, ensuring that access to world-class cancer treatment is as smooth as possible.

Working Hours

The working hours for this position will vary depending on the assigned Center and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.

Hourly Breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

What You'll Do

• The Patient Services Coordinator will coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
• The Patient Services Coordinator will also process payments, verify insurance information, and reconcile patient accounts as part of the hospital's financial integrity process.
• Ensure that all patient information is handled securely and in compliance with privacy regulations.
• Assist with a variety of administrative or coordination tasks that keep patient services running seamlessly.
• Other duties as assigned.

Why You'll Love Working Here

• The Patient Services Coordinator plays a vital role in ensuring each patient's care journey is positive and stress-free.
• Work in a supportive, team-oriented environment that values communication and mutual respect.
• Access professional development programs and growth opportunities within a leading healthcare organization.
• Enjoy flexible scheduling options designed to suit both patient needs and your personal balance.
• Join a hospital system that prioritizes excellence, innovation, and holistic patient care at every level.

What You'll Bring

• Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail in managing multiple priorities.
• A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.
• Experience with scheduling systems or electronic medical records (EMR) is preferred.

EDUCATION

Required: High school diploma or equivalent.

EXPERIENCE

Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 182211
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Hybrid Onsite/Remote
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

#LI-Hybrid