Lead Services Coordinator

University of Texas MD Anderson Cancer Center

Houston (TX)

Hybrid

USD 46,000 - 69,000

Full time

8 days ago

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Benefits offered by this job

Medical benefits (zero premium)

Dental, Vision, Life, AD&D, Disability

PTO & EIB leave

Tuition assistance

Retirement plans

Wellness programs

Employee resource groups

Job summary

MD Anderson Cancer Center is seeking a Lead Services Coordinator to provide operations and clinical support for patient services, coordinating scheduling, templates, and onboarding. The role requires flexibility to support PSC onboarding, training, and mentoring across centers, with emphasis on efficient clinic flow and collaboration with supervisors.

The ideal candidate brings experience coaching staff, template management, and Epic scheduling, and can work onsite or in a hybrid arrangement.

Qualifications

Requires five years relevant work experience, or three years with preferred degree.
Experience training, coaching staff, and onboarding PSCs.
Experience scheduling patient appointments in Epic is preferred.

Responsibilities

Creates, maintains, and edits PSC schedules to ensure adequate coverage.
Oversees daily PSC operations and serves as a resource for scheduling practices.
Schedules patient visits, physician appointments, tests, procedures, and treatments.
Supports template maintenance and communicates appointment requirements to patients and teams.
Functions across multiple centers as required.

Skills

Scheduling

Onboarding

Mentoring

Coaching

Epic scheduling

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Epic

Job description

The Ambulatory Business Services Department at MD Anderson Cancer Center plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff are dedicated to managing the business side of patient care so that individuals and families can focus on healing. By working closely with clinical teams, they help reduce administrative stress for patients, ensuring that access to world-class cancer treatment is as smooth as possible.

The primary purpose of the Lead Services Coordinator position is to provide operations and clinical support to the center by coordinating all tasks associated with patient services. This includes patient scheduling, template maintenance, and other responsibilities needed to support efficient clinic flow. The role collaborates with the supervisor and/or manager to oversee Patient Services Coordinator (PSC) schedules and serves as the primary lead for PSC onboarding, training, and mentoring. The position requires flexibility and the ability to function in multiple patient support capacities across various centers, as directed by center and ambulatory business services leadership.

The ideal candidate for this position will have experience training or coaching other staff, and experience with scheduling template management. Experience scheduling patient appointments in Epic is also preferred.

Working Hours:

Hours: Monday - Friday, shifts may be between 8:00am - 5:00pm. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.

This hybrid role requires flexibility with onsite attendance, as onsite needs may vary based on business and training demands.

Hourly Breakdown of salary range: Minimum $21.87 - Midpoint $27.40 - Maximum $32.93

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.

Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
Group Dental, Vision, Life, AD&D and Disability coverage
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
Employer paid life, AD&D and an illness-related reduced salary pay program
Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Job-Specific Competencies

Operations Support

Creates, maintains, and edits PSC schedules to ensure adequate coverage for center needs.
Provides frontline oversight of daily PSC operations and workflows. Serves as a technical expert and resource for patient scheduling and educates center staff on best practices and systems related to PSC work.
Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments.
Supports template maintenance.
Communicates essential information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas.
Demonstrates flexibility in meeting patient and unit needs, including functioning across multiple centers as required.

Leadership & Training

Designs, develops, and facilitates onboarding for new PSCs.
Trains, mentors, and coaches PSCs in clinic procedures, systems, scheduling policies, and new skills.
Collaborates with the supervisor and manager to oversee and monitor PSC performance metrics.

Human Resources Responsibilities

Supports and provides input in the recruitment and selection of new PSCs.
Contributes to annual or periodic performance evaluations.
Provides input for expectation memos and/or performance improvement plans when needed, and participates in other disciplinary processes as appropriate.
Monitors PSC timekeeping, including editing timecards when necessary. Works with the supervisor to adjust schedules and manage overtime.

Performs other duties as assigned.

Why Join MD Anderson

World-class cancer care leader with a mission-driven culture.
Strong teamwork environment where staff support each other and patients.
Growth opportunities through training, mentorship, and skill development.
Impactful work that directly improves patient experience and outcomes.

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Associate's Degree

WORK EXPERIENCE

Required: Five years Relevant work experience. or
Required: Three years Required experience with preferred degree.
May substitute additional education for required experience on a one-to-one basis.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information