Patient Services Coordinator â€" Bilingual

Ultimate Staffing; Mount Airy (MD); On-site; USD 29,618 - 30,996; Full time

Job summary

Ultimate Staffing is seeking a bilingual Patient Services Coordinator for a medical office in Westminster, MD. The role focuses on managing administrative operations, ensuring patient satisfaction, and facilitating effective communication between teams. If you're organized and thrive in fast-paced environments, this position could be your next challenge.

Qualifications

• At least 2 years of experience in a healthcare or medical office setting.
• Strong understanding of medical terminology and insurance processes.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily activities of both front and back office operations.
• Coordinate and confirm patient appointments while managing provider schedules.
• Ensure compliance with healthcare regulations and maintain patient records.

Skills

Bilingual (English/Spanish)

Organizational skills

Communication skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EHR platforms (e.g., Athenahealth, Epic)

Job description

1 week ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.50/hr - $22.50/hr

Direct message the job poster from Ultimate Staffing

Job Type: Full-Time

Pay Range: $21.50 - $22.50 per hour

Position Overview:

We are seeking a bilingual (English/Spanish) Patient Services Coordinator to support the day-to-day operations of our medical office in Westminster, MD. This essential role ensures smooth administrative workflows, outstanding patient service, and clear communication between staff and providers. The ideal candidate is highly organized, proactive, and comfortable balancing both front desk responsibilities and behind-the-scenes coordination in a fast-paced healthcare setting.

Work Schedule:

Start time is 8:30 AM. Flexibility is required, with availability to work until 7:00 PM on select evenings as needed.

Core Responsibilities

Administrative Operations:

Manage the daily activities of both front and back office operations

Coordinate and confirm patient appointments, while managing provider schedules

Perform insurance verification, billing support, and patient intake processes

Create a welcoming, professional experience for all patients

Respond to patient inquiries and concerns in a courteous and efficient manner

Maintain and safeguard patient records in full compliance with HIPAA guidelines

Staff Support & Communication:

Facilitate communication between clinical and administrative teams

Support onboarding and training of office staff as needed

Identify and recommend improvements for workflow and efficiency

Compliance & Documentation:

Ensure adherence to healthcare regulations at local, state, and federal levels

Maintain accurate logs and reports related to daily operations and patient services

Assist with audit preparations, regulatory reviews, and compliance tracking

Utilize EHR platforms (such as Athenahealth, Epic, or similar) for scheduling, charting, and internal communication

Coordinate IT support requests and troubleshoot equipment or system issues

Required Qualifications:

Fluency in both English and Spanish is required

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

At least 2 years of experience in a healthcare or medical office setting

Strong understanding of medical terminology, insurance processes, and EHR systems

Excellent verbal and written communication skills

Prior leadership or supervisory experience is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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