Patient Coordinator

Compunnel Inc.

Arcadia (CA)

On-site

USD 49,000 - 59,000

Full time

14 days+

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Job summary

Compunnel Inc. seeks a detail-oriented Patient Account Representative in Arcadia, CA, focusing on timely resolution of patient accounts and ensuring excellent service. The role requires strong communication skills, attention to detail, and experience managing billing processes. Ideal candidates will be bilingual and have knowledge of insurance practices.

Qualifications

Prior experience reviewing and managing patient accounts.
Bilingual (English/Spanish) required.
Solid understanding of insurance billing.

Responsibilities

Review and manage patient accounts to resolve discrepancies.
Communicate effectively with patients and insurance companies.
Prepare documentation for adjustments and refunds.

Skills

Communication Skills

Problem-Solving

Customer Service Oriented

Time Management

Attention to Detail

Negotiation Skills

Job description

3 days ago Be among the first 25 applicants

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $26.00/hr

Direct message the job poster from Compunnel Inc.

We are seeking a detail-oriented and customer-focused Patient Account Representative to join our team. This role is responsible for the timely and accurate resolution of outstanding patient accounts, including payments due from insurance carriers, patients, and refund processing. The ideal candidate will have strong communication and problem-solving skills, a solid understanding of insurance billing, and a commitment to delivering excellent service to patients and internal teams.

Key Responsibilities:

Review and manage patient accounts to ensure timely resolution of discrepancies and outstanding balances.
Communicate effectively with patients, insurance companies, and third-party payers via phone, email, and written correspondence.
Accurately complete forms, update records, and correct claims in a timely manner.
Negotiate payment arrangements and provide clear explanations of account status and billing information to patients.
Recommend accounts for write-off or agency assignment as necessary.
Prepare and submit required documentation for adjustments, refunds, and charity applications.
Maintain accurate patient records and ensure all transactions are logged properly.
Participate in departmental seminars, team meetings, and performance improvement activities.
Meet individual and departmental productivity and cash collection goals.
Provide support to peers and contribute to a positive, team-oriented work environment.

Must-Have Qualifications:

Experience: Prior experience reviewing and managing patient accounts and resolving discrepancies.
Bilingual (English/Spanish): Required to effectively support a diverse patient population.
Attention to Detail: Ability to spot and correct errors with accuracy and efficiency.
Communication Skills: Strong written and verbal communication for handling inquiries and negotiating payment plans.
Problem-Solving: Skilled in identifying and resolving billing and claim-related issues.
Customer Service Oriented: Focused on delivering patient satisfaction while meeting resolution goals.
Time Management: Ability to manage a high workload and maintain productivity metrics.
Billing Knowledge: Familiar with insurance billing systems, guidelines, and payment procedures.
Negotiation Skills: Capable of effectively negotiating payments and settlements.
Documentation: Proficient in preparing accurate documentation, patient records, and adjustment forms.