Patient Services Coordinator

Sentara Health; United States; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid time off

Parental leave

Educational assistance

Student debt payoff

Pet Insurance

Job summary

Sentara Health in Norfolk, VA is hiring a Patient Services Coordinator at the Brock Cancer Center. This full-time role involves rotating shifts from 6:30 AM to 8:00 PM, coordinating patient care, and ensuring insurance and pre-certification tasks are completed to maximize reimbursement.

Eligible candidates have a high school diploma or GED and healthcare experience, with strong multitasking and triage abilities. We offer a comprehensive benefits package and competitive pay.

Qualifications

• HS Diploma or GED required.
• Prior healthcare experience required.
• Prior experience in patient-facing service support roles strongly preferred.
• Insurance verification experience preferred.
• Must be able to triage calls and multitask.

Responsibilities

• Develop care plans and coordinate patient care services.
• Coordinate activities for specific practices, including insurance verification and pre-certification, scheduling and registration.
• Consult with healthcare providers and evaluate patient progress.
• Assist with securing funding for medical care and reduce denials related to missing information.

Skills

Patient-facing service

Triage calls

Multi-tasking

Insurance verification

Education

HS Diploma/GED

Job description

City/State Norfolk, VA Work Shift Rotating Overview: Sentara is hiring a Patience Care Specialist for the Brock Cancer Center in Norfolk, Virginia.

Shift: Full Time (40 hours per week) Hours rotate between 630AM--8PM, depending on patient load. Hours will have rotating shifts.

Overview: A Patient Services Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care. Coordinates activities for specific practices, including insurance verification/obtaining pre-certification, scheduling, pre-registration and order transmission. Purpose is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. Maintains statistics and acts as liaison between clinical testing sites and offices.

Education HSD/GED REQUIRED Experience Prior Healthcare Experience REQUIRED Prior experience in patient-facing service support roles STRONGLY PREFERRED Insurance verification experience PREFERRED Must be able to triage calls Must be able to multi-task

Keywords: Patient check in. Patient Service. Secretary. Health secretary. Patient scheduling. Patient admission. Admission. Radiation Oncology. Insurance verification. Scheduling.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.88 - $31.68 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits:

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!