Senior Patient Access Representative

Sentara Health; United States; On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,500

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Paid Parental & Family Caregiver Leave

Educational assistance or student loan

Student Debt Pay Down

Life Insurance

Job summary

Sentara Leigh Hospital in Norfolk, VA seeks a Senior Patient Access Representative to support patient registration across ED and other areas. The role combines frontline registration with leadership duties, QA audits, and staff mentoring.

Responsibilities include on-call coverage, reporting, and serving as a preceptor for department orientation. Growth opportunities exist within Patient Access, including roles like Team Coordinator.

Qualifications

• HS - High School Grad or Equivalent.
• Certification/Licensure: CHAA, CRCR, or CRCS certification required within six months of hire.
• 2 years of Customer Service and/or Data Entry.
• 2 years of previous experience in a healthcare environment.

Responsibilities

• Register patients for the Emergency Department and other registration areas.
• Serve as registration system super-user and on-call rotation leader.
• Mentor and train staff; perform QA audits and prepare/review reports.
• Assist Team Coordinator and department leadership; participate in meetings/workgroups.

Skills

Customer Service

Data Entry

Front Desk

First Point of Contact

Insurance

Insurance Verification

Leadership

Scheduling

Receptionist

Non-clinical

Education

HS - High School Grad or Equivalent

CHAA Certification

CRCR Certification

CRCS Certification

Tools

Registration system

Job description

Company Location and Shift

City/State Norfolk, VA

Work Shift Third (Nights) Overview: Full Time, Night's 3rd shift

Position Overview

The Senior Patient Access Representative is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.

Sign-On Bonus

Up to $1,500 Sign-On Bonus for Qualified Candidates!

Education and Certification

HS - High School Grad or Equivalent

Certification/Licensure: CHAA, CRCR, or CRCS certification required within six months of hire.

Experience

2 years of Customer Service and/or Data Entry

2 years of previous experience in a healthcare environment

Associate or bachelor’s degree in Lieu of two years of experience

Skills and Keywords

Proficiency in Keyboarding

Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Leadership, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.16 - $33.63 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits Package Summary

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down - $10,000


• Pet Insurance


• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Hospital and Services

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Equal Opportunity and Diversity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission \"to improve health every day,\" this is a tobacco-free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Organization Overview

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara \"Employer of Choice\" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!