Patient Services Coordinator

CORA Physical Therapy; St. Louis (MO); On-site; USD 44,000 - 54,000; Full time

Job summary

CORA Physical Therapy is seeking a full-time Patient Services Coordinator. In this role, you will enhance patient interactions and manage administrative tasks at the front desk of a busy therapy office. Ideal candidates should demonstrate excellent customer service skills and a caring attitude to create a welcoming environment for patients. You will also verify insurance, manage referrals, and perform various clerical duties to support a smooth clinic operation.

Benefits

Competitive Pay

Medical, dental, vision, disability, and life insurance

7 paid annual holidays + 2.5 weeks PTO that grows with time

401k Retirement & savings plan

Career growth opportunities

Leadership development and coaching

Tuition reimbursement

Qualifications

• High School diploma or GED required.
• Previous customer service experience within the last two years required.
• Proficiency in Microsoft Office Suite is essential.

Responsibilities

• Warmly greet and build rapport with patients through in-person and phone interactions.
• Manage incoming physician referrals and prescriptions.
• Collect and balance payments from patients at the end of each day.

Skills

Customer Service

Time Management

Organizational Skills

Communication

Empathy

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

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Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.

Who We Are

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + 2.5 weeks PTO that grows with time
• 401k Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities
• Tuition reimbursement
  
  

What You’ll Need

• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment
  
  

Bonus Points

• Prior experience in a healthcare office setting
• Basic medical terminology
• Fluency in Spanish or Creole
  
  

What You’ll Do

• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines
  
  

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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