Patient Services Coordinator

PT Solutions Physical Therapy; SOUTH PLAINFIELD (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Patient Services Coordinator, where you will play a vital role in enhancing patient care. In this dynamic position, you will interact with patients, insurance providers, and medical professionals to streamline scheduling and financial workflows. Your responsibilities will include processing insurance verifications, managing authorizations, and ensuring a patient-centered approach in all interactions. This role not only offers competitive compensation and performance-based incentives but also provides opportunities for professional development and career progression within a nationwide organization. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Performance-Based Incentives

Professional Development

Fitness Incentive

Insurance Benefits

Employee Assistance Program

Paid Time Off

Extended Illness Bank

Qualifications

• Minimum of a High School diploma or GED is required.
• 1-2 years of customer service experience preferred, especially in healthcare.

Responsibilities

• Reconcile patient payments while adhering to HIPAA guidelines.
• Manage insurance verifications and prior authorizations.
• Maintain relationships with patients and providers.

Skills

Customer Service

Patient Relationship Management

Insurance Verification

Autonomous Work

Education

High School Diploma or GED

Job description

Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.

As a PSC you will interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows. Daily tasks could include processing insurance verifications, managing prior authorizations, and following up on physician referrals. A patient-centered mindset and the ability to work autonomously will elevate your success in the role.

Your Responsibilities as a Patient Services Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression with a nation-wide company
• Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank

Qualifications

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• 1-2 years of customer service experience (experience with healthcare preferred)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!