Patient Services Coordinator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

Penn Medicine seeks a Patient Services Coordinator to support patient care, manage schedules, and enhance patient satisfaction. The role requires a focus on compliance and operational efficiency in a dynamic healthcare environment. With comprehensive benefits, you'll join a dedicated team committed to high-quality service.

Benefits

Comprehensive benefits

Tuition assistance

Qualifications

• 3+ years' medical office experience required.
• Advanced degree may substitute for experience.

Responsibilities

• Ensure compliance with regulations (e.g., HIPAA).
• Manage daily operations and scheduling for assigned areas.
• Resolve patient issues and improve service recovery.

Skills

Patient-centered care

Communication

Problem-solving

Education

H.S. Diploma/GED

Associate of Arts or Science

Job description

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: Access Center

Location: Philadelphia, PA

Hours: Full-Time

Summary:

• The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
• Performs duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations). Oversees daily schedule and operations of assigned area/group. Acts as liaison between staff and management. May assume additional responsibilities in the absence of the manager.

Responsibilities:

• Ensure compliance with all applicable regulations (e.g., TJC, DOH, FDA, HIPAA).
• Manage daily planning, operations, and problem-solving for assigned areas.
• Develop and maintain schedules and templates. Oversee financial reports and reconciliation.
• Resolve work queues/issues, prioritize recovery of missing charges, and monitor performance metrics.
• Communicate effectively with staff and management. Assist in policy implementation and staff training.
• Perform surgery scheduling as needed. Provide administrative support to physicians or managers.
• Understand and anticipate patient needs, manage service recovery, and improve patient experience.
• Handle patient requests, schedule appointments, manage check-in/out activities, and update EMR records.
• Order supplies, generate reports, and participate in cash reconciliation.
• Coordinate clinical and administrative aspects of new patient scheduling if applicable.

Education or Experience:

• H.S. Diploma/GED (Required)
• 3+ years' medical office experience (Required)
• Advanced degree may substitute for experience.
• Associate of Arts or Science (Preferred)

We believe the best care starts with caring employees. Our benefits include comprehensive programs and tuition assistance. Penn Medicine is an Equal Opportunity employer.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Wellness and Fitness Services, Hospitals and Health Care, Medical Practices

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