Patient Services Coordinator

Tennessee Cancer Specialists, PLLC; Powell (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Patient Services Coordinator to make a meaningful impact on patients' lives. This entry-level full-time role in Powell, TN involves assisting patients through their journey in a compassionate and organized setting. Applicants with strong communication and organizational skills will thrive in this dynamic environment, providing essential support and ensuring a positive patient experience.

Qualifications

• High school diploma or equivalent required, associate's preferred.
• Proficiency in computer systems essential.

Responsibilities

• Assist patients through check-in/check-out processes.
• Provide customer service and collect copays.
• Coordinate appointment scheduling and maintain EMR.

Skills

Customer Service

Organizational Skills

Communication

Proficiency with Computer Systems

Education

High School Diploma or Equivalent

Associate's Degree in Business-related Field

Tools

Microsoft Office

Job description

Join to apply for the Patient Services Coordinator role at Tennessee Cancer Specialists, PLLC

We can't do it without YOU!

Do you want to apply your experience, skills, and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 15 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area!

Overview

As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door.

Responsibilities

Here's what might happen on a typical day…

• Your professionalism allows you to greet and build rapport with our patients while also completing the check-in process in a timely manner. This in turn allows you to provide quick notification to our clinical staff when a patient has arrived.
• In conversations with our patients, both on the phone and in person, you will provide red carpet customer service through your willingness to ask appropriate questions to assess the patient's needs and provide all necessary information.
• You will use your knowledge of our processes to effectively collect copays and patient balances as necessary and provide receipt of payment back to patients.
• During the check-out process, you will coordinate with patients and clinical staff to provide appointment scheduling that is both convenient for patients and in accordance with physician and/or office guidelines.
• Your knowledge of Electronic Medical Record (EMR) systems and other medical office technology will provide the background needed to navigate, effectively chart patient information, and communicate with other staff members within the EMR.
• Keeping the lobby and desk area tidy is a must for someone who possesses your level of organization skills.
• Your work ethic will have you ready to jump in and help out with any additional tasks.

Qualifications

• A high school diploma or equivalent is required, but an associate's degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.

Physical Requirements

• The position will require sitting for long periods with occasional stooping, bending, and stretching for supplies.
• Any lifting should be limited to 40 pounds or less.
• Manual dexterity for operating office equipment and adequate vision and hearing are necessary for prolonged computer use and communication.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

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