Patient Services Coordinator

County of Riverside; Perris (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

The County of Riverside's Riverside University Health System, Community Health Clinics in Mead Valley, CA is seeking a Patient Services Coordinator to coordinate care and schedule initial appointments, while securing authorizations with contracted health plans.

The role emphasizes front-office excellence, data entry into care management systems, and collaboration with primary and specialty providers to ensure timely access to behavioral health services.

Qualifications

• Three years of clerical experience, at least one year in managed care, healthcare, or behavioral health setting.
• HS diploma or GED or California Certificate of Proficiency.
• Knowledge of confidentiality rules for medical information and healthcare compliance.

Responsibilities

• Assist with care coordination to ensure patients receive optimal care.
• Interact with providers and staff to schedule appointments and manage referrals.
• Secure authorizations for behavioral health services from contracted health plans.
• Input data into care management systems and verify patient eligibility.
• Coordinate patient transfers and caregiver communications as needed.

Skills

Care coordination

Appointment scheduling

Communication

Spanish (optional)

Epic familiarity

Education

High school diploma

Tools

Epic

Job description

The County of Riverside’s - Riverside University Health System , Community Health Clinics, seeks to fill a single vacancy for a Patient Services Coordinator who will be assigned to Mead Valley, CA.

The incumbent will be responsible for securing authorization with contracted health plans for behavioral health services, contacting patients and scheduling them for their initial appointments and building provider schedules in Epic.

The most competitive candidate will possess experience in ambulatory care, securing authorizations, scheduling appointments, and familiarity with health payors. Candidates will also have experience as front office staff or similar positions. Spanish bilingual is preferred but not required.

Meet the Team!

Riverside University Health System provides a wide range of primary and specialty care services across 13 Community Health Centers (CHCs) throughout Riverside County. As federally qualified health centers, the CHCs operate on a sliding fee scale to ensure that some of the county’s most vulnerable populations receive the care they need.

Whether it’s preventive care, chronic disease management, Express Care, Mobile Health, or integrated specialty and behavioral health services, our teams are made up of dedicated healthcare professionals who are passionate about making a difference.

If you’re committed to delivering compassionate care and eager to join a team that truly values community, connection, and making a meaningful difference, RUHS is the place for you!

Learn more about our Community Health Centers by visiting www.ruhealth.org

• Assist physicians and other healthcare providers by providing care coordination to ensure patients receive optimal care; interact with Primary Care Providers, Specialty Providers, and other healthcare staff to coordinate care for patients.
• Liaison between healthcare staff and patients regarding maintenance of care and treatment; work closely with Providers to ensure continuity of care and treatment; facilitate communication among patients, physicians, nurses, and other healthcare staff regarding their care, including making appointments, treatment authorizations and resource needs.
• May assist with patient referrals to appropriate community resources; may provide patient education.
• Daily management of referrals which includes, input of data into manage care system, verify member eligibility, provider participation, and tracking of pending referrals.
• Authorize Treatment Authorization Requests (TAR) for the County of Riverside Medically Indigent Services Program (MISP); coordinate Durable Medical Equipment (DME) for all Managed Care Health Plans, public and private, coordinating quotes and equipment availability.
• Assist with transfer of patients to and from RUHS Medical Center and Care Clinics and other outlying hospitals for specialized care; verify patient eligibility with associated health plans.
• Coordinate with contracted IPA's and return copies of all appropriate clinic, surgery, and emergency room progress notes; process and authorize all requests for pharmacy that are not covered in the Drug Formulary.
• Request and review all emergency room notes for managed care patients that are seen through the Emergency Department; ensure return of all notes (i.e., outpatient, surgical, and emergency) to appropriate PCP or IPA.
• Coordinate patient transfers to other facilities for higher-level of care; coordinate with Medical Social Workers to facilitate care for patients; assist patients in qualifying for Medi-Cal or other programs.
• Process Third Party claims by determining and supplying information to and fr

Education:

Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test.

Experience:

Three years of increasingly responsible, broad and varied clerical experience, at least one year of which included working in a managed care, healthcare, or behavioral health setting. For the RUHS care management program, experience as a Licensed Vocational Nurse or experience equivalent to the County of Riverside Behavioral Health Specialist I class is preferred.

Knowledge of:

Rules and regulations pertaining to the confidentiality of medical information from federal, state and county agencies; medical terminology and basic laws of healthcare facilities and hospitals; federal, state and county regulations related to healthcare compliance.

Ability to:

Interpret medical information, diagnosis and apply medical guidelines; communicate effectively orally and in writing; maintain effective working relationships with a wide variety of individuals; work independently, as well as in a team environment; operate a variety of telephone technology systems; understand the capabilities and applications of information processing equipment, considering the requirements of the program; utilize motivational interviewing skills; work efficiently in a fast paced environment; provide excellent customer service.