Patient Services Coordinator

Easterseals PORT; New Bern (NC); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

403(b) Retirement Plan

Paid time off

Paid holidays

Employee Assistance Program

PSLF eligible employer

Job summary

Easterseals PORT Health is seeking a compassionate, full-time Patient Services Coordinator for our Opioid Treatment Program in New Bern, NC. The PSC will manage front-desk duties, patient check-in/check-out, co-pays, and medical records while delivering excellent service to patients and families.

You will join a team focused on mental health and substance use services, with opportunities for growth, comprehensive benefits, and a patient-centered work environment in a community-leading

Qualifications

• Experience working with adults in clinical or community health settings.
• Strong customer service and front-desk skills.
• Proficiency with electronic health records (EHR) systems.

Responsibilities

• Greet and check-in patients; verify demographic and insurance information.
• Collect co-pays and process patient paperwork and data.
• Manage medical records and front desk communications with patients and families.
• Support seamless check-out and patient flow in the clinic.

Skills

Mental health experience

Customer service

Valid driver’s license

Proficiency with EHR

Education

High school diploma or GED

Tools

EHR systems

Job description

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a compassionate and dedicated full-time Patient Services Coordinator (PSC) to join our Opioid Treatment Program team in New Bern, NC.

This isn’t just a job — you will be influencing change and shaping futures as a leader in our shared mission of helping people reach their full potential.

Your Role in Our Mission

As a Patient Services Coordinator on the team, you will be responsible for performing administrative and clerical functions in a clinic that serves adults with substance use, mental health and co-occurring medical conditions. The PSC will serve as a member of the front desk administrative team that checks in patients, collects co-pays, handles medical records and processes patient paperwork and data. As the face of the organization at check-in and check-out the PSC proves excellent customer service to all patients and families visiting the clinic.

Why Join Us?

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success.

Schedule: Monday to Friday, 8am - 5pm

• Competitive pay: $14 -16/hr. based on experience for this Full-time position.
• Generous paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision benefits.
• Life and Disability Insurance (company paid).
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.

What We’re Looking For

• High school diploma or GED
• Experience with mental health population preferred
• Proficiency with EHR systems or technically savvy.
• Valid driver’s license, insurance and reliable transportation for work-related travel

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL)organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.