Patient Services Coordinator

Novant Health; Mocksville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Novant Health seeks a Patient Service Coordinator III to manage patient demographics, insurance, and appointments. This role emphasizes teamwork and quality service, ensuring a safe and supportive environment for patients. Ideal candidates will have clerical experience in a medical office and strong communication skills.

Qualifications

• At least one year of clerical experience in a medical office setting.
• Knowledge of medical office software and basic medical terminology required.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Timely and accurate recording of patient demographics and insurance information.
• Scheduling patient appointments and cross-training in administrative support functions.
• Fostering a safe patient environment and delivering remarkable patient experiences.

Skills

Communication

Organizational

Problem Solving

Critical Thinking

Medical Terminology

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Job Summary

Novant Health is seeking a Patient Service Coordinator III responsible for the timely and accurate recording of patient demographics, insurance information, patient charges, and collections. The role includes scheduling patient appointments and cross-training in multiple administrative support functions. Join our team where quality care meets quality service in every dimension.

Responsibilities

Every Novant Health team member is committed to delivering a remarkable patient experience in every interaction. Our environment fosters teamwork, engagement, and community involvement. We are dedicated to leveraging diversity and inclusion to support quality care. All team members are responsible for fostering a safe patient environment guided by the principles of "First Do No Harm".

Qualifications

• Education: High School Diploma or GED required.
• Experience: At least one year of clerical experience in a medical office setting; related experience may be considered.
• Skills: Knowledge of medical office software (updating demographics, posting charges, scheduling), excellent verbal communication, organizational, problem-solving, and critical thinking skills. Ability to interact with diverse individuals, maintain confidentiality, and work as part of a team. Basic medical terminology knowledge is required, with proficiency in EPIC systems, billing requirements, and coding for practice specialties preferred.

Additional skills include proficiency in all practice-related computer software.