Patient Services Coordinator

Net2Source (N2S); Los Angeles (CA); On-site; USD 42,000 - 54,000; Part time

Job summary

Net2Source (N2S) seeks temporary OHNS admin support to assist the Healthcare Navigator team with administrative, clinical intake, and documentation workflows.

You will help ensure timely access to patient information, accurate chart preparation, and efficient coordination of records to support scheduling and care preparation. Cerner familiarity and strong organization are valued, along with clear communication.

Qualifications

• Healthcare back-office or clinical administrative experience.
• Knowledge of EMR systems, ideally Cerner.
• Attention to detail and organization.
• Ability to work independently within established processes.

Responsibilities

• Request and manage medical records from clinics and facilities.
• Process inbound radiology imaging and update patient charts.
• Create new patient charts in Cerner with external docs.
• Monitor referrals and route urgent cases to Healthcare Navigators.
• Handle group email and fax inboxes; route documents.
• Send registration forms and patient information via email.
• Support chart preparation with complete history and insurance documents.
• Perform other admin tasks to support workflow.

Skills

Detail oriented

Organized

Efficient

Independent worker

Strong communication

Documentation skills

Tools

Cerner EMR

Microsoft Office

Excel

PDF/Word conversion

Job description

The OHNS department is seeking temporary support staff to assist the Healthcare Navigator team with administrative, clinical intake, and documentation workflows. This role ensures timely access to patient information, accurate chart preparation, and efficient coordination of records to support expeditious patient scheduling and care preparation.

Key Responsibilities

• Request medical records from outside clinics, hospitals, laboratories, and radiology facilities.
• Receive and process inbound radiology imaging and upload to patient charts.
• Create new patient charts in Cerner and populate them with external documentation.
• Monitor inbound referrals and escape urgent cases to Healthcare Navigators.
• Manage incoming group email and fax inboxes; upload documents or route to Healthcare Navigators for review.
• Send registration forms and patient information to new patients via email.
• Assist Healthcare Navigators in preparing patient charts by ensuring complete medical history, records, and insurance-related documentation (authorizations, orders, etc.).
• Perform other administrative tasks to support patient preparedness and workflow efficiency.

Desired Experience

• Prior healthcare back-office or clinical administrative experience.
• Knowledge of ENT/OHNS practice preferred.
• Experience working with EMR systems, ideally Cerner.

Desired Qualities & Technical Skills

• Highly detail-oriented, organized, and efficient.
• Able to work independently and follow established processes.
• Strong communication and documentation skills.
• Strong technical proficiency, including:
  • Microsoft Office including Outlook, Teams, Word and Excel,
  • Uploading/downloading and converting documents (PDF, Word, image files, scans)