Patient Access Specialist

Net2Source (N2S); Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare services company in Los Angeles is seeking temporary support staff for the Healthcare Navigator team. The role involves requesting medical records, managing patient charts in Cerner, and processing referrals. Ideal candidates have prior healthcare back-office experience, are detail-oriented, and have strong communication skills. This position offers a potential duration of 3+ months with a standard shift from 8:00 AM to 5:00 PM.

Qualifications

• Prior healthcare back-office or clinical administrative experience.
• Highly detail-oriented, organized, and efficient.
• Able to work independently and follow established processes.

Responsibilities

• Request medical records from outside clinics, hospitals, and laboratories.
• Create new patient charts in Cerner.
• Manage incoming group email and fax inboxes.

Skills

Healthcare back-office experience

Knowledge of ENT/OHNS practice

Experience with EMR systems

Detail-oriented

Strong communication skills

Tools

Cerner

Microsoft Office

Job description

Duration: 3+ Months (With potential extension)

Shift: 8:00 AM – 5:00 PM

Position Summary:

• The OHNS department is seeking temporary support staff to assist the Healthcare Navigator team with administrative, clinical intake, and documentation workflows.
• This role ensures timely access to patient information, accurate chart preparation, and efficient coordination of records to support expeditious patient scheduling and care preparation.

Key Responsibilities:

• Request medical records from outside clinics, hospitals, laboratories, and radiology facilities.
• Receive and process inbound radiology imaging and upload to patient charts.
• Create new patient charts in Cerner and populate them with external documentation.
• Monitor inbound referrals and elevate urgent cases to Healthcare Navigators.
• Manage incoming group email and fax inboxes, upload documents or route to Healthcare Navigators for review.
• Send registration forms and patient information to new patients via email.
• Assist Healthcare Navigators in preparing patient charts by ensuring complete medical history, records, and insurance‑related documentation (authorizations, orders, etc.).
• Perform other administrative tasks to support patient preparedness and workflow efficiency.

Desired Experience:

• Prior healthcare back‑office or clinical administrative experience.
• Knowledge of ENT/OHNS practice preferred.
• Experience working with EMR systems, ideally Cerner.
• Highly detail‑oriented, organized, and efficient.
• Able to work independently and follow established processes.
• Strong communication and documentation skills.

Strong technical proficiency, including:

• Microsoft Office including Outlook, Teams, Word and Excel.
• Uploading/downloading and converting documents (PDF, Word, image files, scans).