Patient Services Coordinator

PT Solutions Physical Therapy; Gastonia (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a dedicated Patient Services Coordinator in Gastonia, NC. This role involves managing patient interactions, insurance processes, and billing workflows to ensure seamless operations. The ideal candidate will thrive in a patient-centered environment and possess strong customer service skills. As part of a growing team, you'll have the opportunity for professional development and contribute to expanding access to quality care.

Benefits

Competitive compensation with performance incentives

Professional development opportunities

Fitness incentive and insurance benefits

Paid time off and extended illness bank

Qualifications

• At minimum, a High School or GED diploma required.
• 1-2 years of customer service experience, preferably in healthcare.

Responsibilities

• Reconcile patient payments and ensure compliance with HIPAA.
• Process insurance verifications and manage authorizations.
• Maintain relationships with patients and healthcare providers.

Skills

Customer Service

Autonomy

Patient-Centered Mindset

Education

High School Diploma or GED

Job description

Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.

As a PSC you will interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows. Daily tasks could include processing insurance verifications, managing prior authorizations, and following up on physician referrals. A patient-centered mindset and the ability to work autonomously will elevate your success in the role.

Your Responsibilities as a Patient Services Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

What You Will Get

In addition to the standard benefit offering, you can expect to receive

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression with a nation-wide company
• Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank

Qualifications

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• 1-2 years of customer service experience (experience with healthcare preferred)

Pay Range:

• $16 - $19 per Hour
• Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Schedule:

• Full-time Mon-Fri (schedule varies)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care.Join the #PTSLife today!

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