Patient Services Coordinator

Mohawk Valley Health System; City of Utica (NY); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

Mohawk Valley Health System is seeking an Administrative Department Secretary to coordinate communications among patients, families and clinical staff and to handle reception and clerical duties in a fast-paced healthcare setting.

The role supports department operations, including meetings, supply orders, reporting, and event coordination, while delivering high-quality, patient-centered service and maintaining confidentiality of medical information.

Qualifications

• REQUIRED: High school diploma or GED
• REQUIRED: One year of college
• PREFERRED: Liberal arts or Secretarial degree

Responsabilités

• Maintains a line of communication between the patient, family, clinical staff and team members
• Performs receptionist and clerical duties including but not limited to: monitoring and maintaining the electronic medical record, coordinating communication between patients and medical staff, greeting and checking in patients and families, utilizing the computer for data
• Complete tasks related to the operations of their specific department including but not limited to: coordinating meetings, ordering supplies, running reports, and coordinating department events
• Addresses customer issues with service excellence to patients and their families that meets or exceeds expectations through empathetic, patient-centered care; managing needs and concerns; making referrals when needed; providing culturally sensitive care

Formation

High school diploma or GED

One year of college

Description du poste

Mohawk Valley Health System is seeking an Administrative Department Secretary to coordinate communications among patients, families and clinical staff and to handle reception and clerical duties in a fast-paced healthcare setting.

The role supports department operations, including meetings, supply orders, reporting, and event coordination, while delivering high-quality, patient-centered service and maintaining confidentiality of medical information.