Patient Care Office Coordinator

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System is seeking a Medical Office Coordinator to provide indirect patient care in the office setting, coordinating phone calls, appointments, prescription authorizations, and providers’ schedules as part of the care team.

The role requires a strong knowledge of medical terminology, ability to distinguish clinical vs non-clinical matters, and forwarding clinical matters to appropriate staff. Includes supporting the care team and handling prior authorizations.

Qualifications

• High School Diploma or equivalent.
• 1–2 years in a healthcare setting.
• Ability to prioritize work and communicate effectively.
• Strong computer skills.

Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, e.g.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.

Skills

Prioritization

Communication

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Mohawk Valley Health System is seeking a Medical Office Coordinator to provide indirect patient care in the office setting, coordinating phone calls, appointments, prescription authorizations, and providers’ schedules as part of the care team.

The role requires a strong knowledge of medical terminology, ability to distinguish clinical vs non-clinical matters, and forwarding clinical matters to appropriate staff. Includes supporting the care team and handling prior authorizations.