Patient Services Coordinator

Freeman Hospital; Carthage (MO); On-site; USD 55,000 - 80,000; Full time

Job summary

Freeman Hospital seeks a motivated Patient Services Coordinator to manage patient admissions and discharges efficiently. This full-time role offers the chance to develop leadership skills within a dynamic healthcare environment. If you are a Registered Nurse with strong management abilities, apply today to join a dedicated team committed to high-quality patient care.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• Registered General Nurse with a degree.
• Evidence of acute clinical experiences and management experience.
• Qualified to conduct safe and timely patient admissions and discharges.

Responsibilities

• Manage clinical capacity for elective and emergency admissions.
• Facilitate timely and safe discharge of patients.
• Act as site manager outside normal working hours.

Skills

Communication

Organizational skills

Leadership

Education

Education to Degree level

Registered General Nurse

Tools

Microsoft Office

Syringe drivers and emergency equipment

Job description

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Employer heading

Patient Services Coordinator

Band 6 to Band 7

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

We are seeking a dynamic and motivated nurse, to join our team of Patient Services Co-Ordinator’s to provide 24-hour bed and site management within this large and busy organisation. This is a band 6 post that progresses to a band 7 following successful completion of an internal training program of approximately 21 months role responsibilities. The role is instrumental in ensuring the safe and timely admission and discharge of patients while, at the same time providing a wide range of operational management experience.

The role will also include a one off period of rotation into the discharge specialist team. This is to gain an in depth knowledge of the discharge process and the management of complex discharges in accordance with national guidelines and trust policies and procedures. Provide advice and support to ward staff to facilitate safe and efficient discharge.

• Interview date: 7th August 2025
• 37 hours 30 minutes /week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
  
  

NO AGENCIES PLEASE

Main duties of the job

• Management of clinical capacity to accommodate elective and emergency admissions.
• Facilitate the timely, effective, appropriate and safe discharge of patients across the Trust.
• Act inside and outside of normal working hours in a site management capacity with the support of the Patient Services Co-ordinator.
  
  

Working for our organisation

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
  
  

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

• The post holder will carry out a spectrum of general and operational management duties aimed at managing overall bed capacity.
• Act as the site manager inside and outside normal working hours.
• Following the successful completion of an internal training program the post holder will progress to a band 7.
  
  

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Person specification

Qualifications & Education

Essential criteria

• Registered General Nurse
• Education to Degree level and previous experience at a senior grade
  
  

Desirable criteria

• Mentor Preparation Qualification
  
  

Knowledge & Experience

Essential criteria

• Evidence of a range of acute clinical experiences.
• Management experience.
• Responsible for maintaining and improving professional knowledge, skills and competence to ensure evidence based practice in line with the Nursing and Midwifery Councils Code of Conduct.
  
  

Desirable criteria

• Demonstrate understanding of emergency and elective admissions to the Trust, in accordance with Government Targets and the impact this has on patient flow throughout the system.
• Demonstrate understanding of recent governmental reforms relating to all aspects of bed management and Government Targets.
  
  

Skills & Abilities

Essential criteria

• Highly developed communication, organisational and negotiating skills. Leadership skills
• Demonstrate the ability to time manage, prioritise and work to a deadline
• Nursing skills
• Working knowledge of syringe drivers, pumps and emergency equipment.
• Good standard of keyboard skills.
• Basic knowledge Microsoft Office
  
  

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• patient services coordinator (PDF, 280.4KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)
  
  

Apply online now

Further details / informal visits contact

Name Laura Snowdon Job title Matron Email address [e-mail] Telephone number 0191 2829460

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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