Patient Services Coord IV

UVA Health; Culpeper (VA); On-site; USD 24,000 - 35,000; Full time

Job summary

UVA Health is seeking a detail-oriented team member to process referrals and provide Dimensions super-user support, including practice functionality with EPIC. The role requires 1–2 years in a medical office setting and strong organizational skills.

You will update patient demographics, post charges, and schedule appointments, with a focus on CPT/ICD-9-CM coding and confidentiality. Teamwork and adaptability are essential in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in a medical office setting required; related experience may be considered.
• Knowledge of CPT and ICD-9-CM coding processes; ability to update demographics, post charges, and schedule appointments.
• Excellent verbal communication, confidentiality, and ability to handle changing priorities.

Responsibilities

• Process referrals and perform Dimensions super-user functions as needed.
• Support practice with EPIC and manage miscellaneous work queues.
• Maintain patient demographics, post charges, and schedule appointments; ensure accurate coding.
• Interact with diverse stakeholders and work as part of a team.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Confidentiality

Medical terminology

Education

High School Diploma or GED

Tools

EPIC

Job description

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients i n the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

JOB SUMMARY

Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

QUALIFICATIONS

Education:

High School Diploma or GED required.

Experience:

1-2 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.

Licensure:

None

Additional Skills/Requirements Required:

Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9- CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Additional Skills/Requirements Preferred:

Proficient in the use of all computer software utilized in the practice.

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork: Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co-workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

May require the use of safety equipment, such as HEPA mask, for infection prevention:

On call responsibilities as directed: NO

Ability to travel between campus buildings, remote facilities, and out of town as needed:

Yes

The base compensation range for this role is $17.63- $25.30 hourly

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

Job Info

• Job Identification 7200
• Locations 633 Sunset Ln, Culpeper, VA, 22701, US