Patient Services Coordinator IV

UVA Community Health; Manassas (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

UVA Community Health is seeking a Patient Services Coordinator IV to handle referrals and Dimensions super-user tasks. The role requires 3 years of medical office experience and strong CPT/ICD coding knowledge, along with excellent communication and organizational abilities.

Your responsibilities include processing referrals, supporting EPIC-driven workflows, and maintaining accurate patient information while handling sensitive data with confidentiality and teamwork.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 3 years in a medical office setting required; related experience may be considered in lieu.
• Must understand CPT and ICD-9-CM coding processes.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.

Responsibilities

• Process referrals and perform Dimensions super-user functions.
• Provide practice support with EPIC and manage miscellaneous work queues.
• Interact with diverse individuals and maintain confidentiality.
• Support multiple payor billing requirements and coding when needed.

Skills

Medical terminology

CPT/ICD coding

Verbal communication

Organizational skills

Problem solving

Teamwork

Initiative

Confidentiality

Prioritization

Education

High school diploma or GED

Tools

EPIC

Job description

Job Description

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

Patient Services Coord IV

Job Code: PF1221

JOB TYPE

Classification: Non Exempt

Supervises Positions:

JOB SUMMARY

Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

QUALIFICATIONS

Education

High School Diploma or GED required.

Experience

3 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.

Licensure

None

Additional Skills/Requirements Required

• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Requires understanding of CPT and ICD9- CM coding processes.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• Detailed knowledge of multiple payors billing requirements.
• Familiarity of coding requirements for practice specialty.

Additional Skills/Requirements Preferred

• Proficient in the use of all computer software utilized in the practice.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $16.52 - $23.39 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.