Patient Services Consultant

Dale WorkForce Solutions; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Dale WorkForce Solutions is seeking an experienced leader for Patient Services Operations & Transformation within a Rare Disease program. This role focuses on redesigning and implementing the operating model and governance, with a transition toward an outsourced HUB-based patient support approach.

The ideal candidate has strong pharma/biotech background, experience in patient services, and the ability to operate independently across senior stakeholders in a fast-paced environment.

Qualifications

• Experience in pharma or biotech patient services/Support programs.
• Strong program leadership and cross-functional stakeholder management.
• Experience with HUB services, external vendor relationships, and outsourcing.
• Ability to design or improve operating models and governance.

Responsibilities

• Design and implement a new Patient Services operating model with governance and decision rights.
• Lead redesign of the Patient Services model for a key growth brand.
• Support transition to an outsourced HUB-based patient support model.
• Coordinate across Patient Services, Market Access, Brand, Operations, vendors, and cross-functional teams.
• Define processes, workflows, responsibilities, and handoffs across internal and external teams.
• Identify operational gaps, risks, and dependencies and drive resolution.
• Develop leadership updates and executive-level materials.

Skills

Pharma/Biotech

Patient Services

Hub/Outsourcing

Leadership

Stakeholder Mgmt

Job description

Role Overview

We are seeking an experienced Patient Services Operations & Transformation Lead to support a Rare Disease Patient Services organization within a global biopharmaceutical company.

This individual will help redesign and implement the Patient Services operating model, including new internal ways of working, governance, and the evolution of patient support for a key growth brand. A major component of the work will include supporting the transition to an outsourced HUB-based patient support model.

This is a highly visible, hands-on role requiring someone who can operate independently, work across senior stakeholders, and translate strategy into execution.

Key Responsibilities

• Design and implement a new Patient Services operating model, including governance, roles/responsibilities, decision-making, and ways of working
• Lead the redesign of the Patient Services model for a key growth brand
• Support the transition to an outsourced HUB / patient support model
• Coordinate across Patient Services, Market Access, Brand, Operations, vendors, and other cross-functional stakeholders
• Define processes, workflows, responsibilities, and handoffs across internal and external teams
• Identify operational gaps, risks, and dependencies and drive them through resolution
• Develop leadership updates, recommendations, and executive-level materials
• Drive strategic initiatives from design through implementation
• Provide strong day-to-day ownership and keep workstreams moving forward

Ideal Background

• Strong pharmaceutical or biotech experience required
• Experience within Patient Services / Patient Support Programs
• Experience with HUB services, patient access, reimbursement, or outsourced patient support
• Experience designing or improving operating models, governance, and ways of working
• Strong program leadership and cross-functional stakeholder management
• Experience supporting specialty or Rare Disease products preferred
• Comfortable working with senior leadership and external vendors
• Able to operate independently in a fast-moving, ambiguous environment
• Director-level capability and executive presence with a willingness to remain hands-on