Patient Services Business Design Manager

247Hire; Mettawa (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

247Hire is looking for a Patient Services Business Design Manager in Mettawa, Illinois. This role involves working closely with design leads to enhance patient support programs by capturing business requirements and improving process flows.

The ideal candidate will have strong communication skills, a Bachelor's degree, and experience in managing complex projects. This position emphasizes collaboration across a highly matrixed environment to ensure efficient program implementation and design adherence.

Qualifications

• 2+ years participating on teams at the product indication, brand, and enterprise level.
• 2+ years translating business needs into solution design.
• Proven ability to manage multiple, complex projects in a highly matrixed environment.

Responsibilities

• Leverage best practices, standard procedures and process design to identify opportunities for improvement.
• Partner with Design Lead to translate business strategy into process assessments.
• Support program development and integration efforts with key stakeholders.

Skills

Business acumen

Verbal and written communication skills

Project management

Process efficiency

Education

Bachelor’s Degree

Job description

Description

• Patient Services Business Design Manager
• Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction.
• The Design Manager, Business Process Design is responsible for working with assigned Design Lead to pull through activities that contribute to the development of a program design.
• This includes capturing business requirements, laying out design flows to depict the process(es), collating executive summaries and contributing to project storytelling.
• The design manager is responsible for adhering to internal documentation standards and is expected to drive standards and consistency.
• The Design Manager will attend and contribute to design workshops and is expected to capture actions and output from the workshop.
• This individual may work closely with key stakeholders to clarify questions with the end-to-end business process for our patient support programs. The individual may also take on a lead role on smaller projects where consultation with Design Lead is sufficient.
• To be successful, this person will have good business acumen to enable collaboration across stakeholders. In addition to being highly collaborative, they must have strong written and oral communication skills, capable of obtaining alignment from multiple key stakeholders across a highly matrixed organization.
• They should be comfortable with developing relationships across a diverse spectrum of customers.
• This role will be required to clearly evaluate, articulate and partner to drive alignment across diverse business functions given complex interdependencies, specifically Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement teams, Access and Reimbursement teams, Enterprise Strategy, and vendor partners.

Major Responsibilities

• Work as part of a team to leverage best practices, standard procedures and process design, and knowledge to identify opportunities for improvement and/or cost savings.
• In partnership with Design Lead, translate business strategy into the assessment of appropriate processes required to launch new care models.
• Adhere to standards and drive consistency with documentation of business requirements and process flows.
• Support program development and integration efforts with our internal Business Technology Services organization, key stakeholders, and external business partners, by articulating detailed business processes and requirements as well as ensuring their understanding.
• Provide tactical consultation for care model program business processes supporting customer needs.
• Continuous review of current state processes to ensure appropriate artifacts are produced for all development efforts, communication strategies are in place and creating the intended dialogue, and processes are formally adjusted as needed to drive efficiency and evolve with changing business needs.
• Leverage standard documentation to drive consistency in the approach and facilitate onboarding of new resources. The overall objective is to streamline processes, reduce overhead, increase effectiveness, and gain efficiencies through leading edge technology platform enablement capabilities.
• Significant Work Activities - Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day). Must be in proximity to office and be able to attend when needed.

Qualifications

• Bachelor’s Degree required
• 2+ years participating on teams at the product indication, brand, and enterprise level.
• 2+ years translating business needs into solution design.
• Balance of business acumen, with demonstrated proficiency in application support and process efficiency.
• Proven ability to manage multiple, complex projects in a highly matrixed environment.
• Excellent verbal and written communication skills and highly capable of working at all levels of the organization, including executive level presentations.
• Detail-oriented, efficient, and flexible with strong investigation and resolution skills.
• Ability to understand and strictly follow policy, procedures, guidelines, and design solutions that adhere to compliance standards.
• Experience in healthcare, biopharma, or other regulated environments preferred.

Key Competencies

• Ability to manage multiple projects at the same time and assure completion by due dates.
• Ability to design process flows and use appropriate tools to document them.
• Ability to identify and document business requirements for cross-functional teams.
• Proven ability to facilitate cross-functional workshops to drive design-focused output.
• Ability to clearly communicate complex and technical tasks, both written and orally.
• Demonstrated ability to manage projects and deliver results based on tight timelines.
• Ability to consume business strategy and then develop tactics that best meet the strategic initiatives.