Patient Services Concierge — Surgical Lounge

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Part time

Job summary

UPMC Shadyside Hospital is seeking a casual Patient Services Representative to welcome patients, collect copayments, verify insurance, and schedule follow-ups in the Zorub Surgical Family Lounge. This role emphasizes service excellence and guiding patients to MyUPMC tools.

Responsibilities include patient registration, directing to services, handling self-check-in tech, and ensuring accurate demographics. A high school diploma and 2 years in medical/customer service are preferred; HIPAA

Qualifications

• Minimum high school diploma or equivalent.
• 2 years experience in medical/billing/customer service preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and manage registrations at arrival.
• Explain copayments and collect payments when applicable.
• Verify insurance benefits with the appropriate carrier.
• Schedule follow-ups at checkout.
• Assist with self-check-in technology and patient navigation.
• Maintain patient demographics and HIPAA-compliant records.

Skills

Customer service

Communication skills

Medical terminology

Registration processing

Biometrics support

HIPAA compliance

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC Shadyside Hospital is seeking a casual Patient Services Representative to welcome patients, collect copayments, verify insurance, and schedule follow-ups in the Zorub Surgical Family Lounge. This role emphasizes service excellence and guiding patients to MyUPMC tools.

Responsibilities include patient registration, directing to services, handling self-check-in tech, and ensuring accurate demographics. A high school diploma and 2 years in medical/customer service are preferred; HIPAA